genesys

Suncorp upgrades contact centre platform

Suncorp upgrades contact centre platform

For 7000 agents.
Kate Weber May 25 2021 5:22AM Cloud
Beyond Bank modernises its contact centre environment

Beyond Bank modernises its contact centre environment

Puts focus on omnichannel experiences.
Tess Bennett Oct 26 2020 6:50AM Financial Services
How three educators are using technology to adapt to a COVID world

How three educators are using technology to adapt to a COVID world

How Swinburne University, Deakin University and UTS Insearch are harnessing technology during the pandemic.
Ry Crozier Aug 27 2020 10:49AM Digital Nation
ANZ breaks down Agile transformation of its contact centre

ANZ breaks down Agile transformation of its contact centre

With an automated test regime to keep CX together.
Ry Crozier Aug 12 2020 6:53AM Financial Services
Vodafone Australia re-platforms its customer channels

Vodafone Australia re-platforms its customer channels

'Huge project' ran through 2019, expected to save $3m a year.
Ry Crozier Aug 3 2020 6:52AM Telco/ISP
Genesys to buy Interactive Intelligence for $2 billion

Genesys to buy Interactive Intelligence for $2 billion

Hopes to fight off contact centre rivals.
Staff Writers Sep 1 2016 10:04AM Strategy
Genesys in bid to buy Avaya's call centre business

Genesys in bid to buy Avaya's call centre business

Would create telephony powerhouse.
Staff Writers Aug 8 2016 11:23AM Software
How Service NSW uses data to create ‘healthy competition’

How Service NSW uses data to create ‘healthy competition’

Real-time performance dashboards critical to constant improvement.
Paris Cowan Jul 31 2014 6:38AM Strategy
Toll trials driver fatigue technology

Toll trials driver fatigue technology

One-off expenses cause profit drop.
Ry Crozier Aug 27 2012 1:30PM Hardware
Alcatel-Lucent sells Genesys for $1.5b

Alcatel-Lucent sells Genesys for $1.5b

Sells subsidiary for the same price it paid.
James Hutchinson Oct 21 2011 1:01PM Telco/ISP
Flood relief tests Queensland shared services strategy

Flood relief tests Queensland shared services strategy

Call centre system crashes as Australians open their wallets.
Brett Winterford Jan 11 2011 6:03AM Networking
NEC to rebuild RACV network

NEC to rebuild RACV network

Motoring club in "ground up" upgrade.
Staff Writers Dec 9 2010 2:39PM Hardware
Telstra looks to remote workers for 24/7 call centres

Telstra looks to remote workers for 24/7 call centres

Mix of offshore and onshore staff.
Angus Kidman Aug 18 2010 2:50PM Telco/ISP
Calls answered based on your worth

Calls answered based on your worth

Are you worth the call?
Ben Grubb Aug 17 2009 1:17PM Software
Web shakes up contact centre industry

Web shakes up contact centre industry

The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
Liz Tay Aug 15 2008 1:22PM Strategy
Genesys enters Aussie partnership to build ‘Quality Conversations’

Genesys enters Aussie partnership to build ‘Quality Conversations’

Genesys has partnered with Australian developer Kevin Panozza to address a need for soft skills among contact centre staff.
Liz Tay Aug 14 2008 6:38AM Telco/ISP
NAB upgrades contact centre technology

NAB upgrades contact centre technology

The National Australia Bank (NAB) is adding natural speech capabilities to its contact centres in an effort to ‘join the dots’.
Liz Tay Aug 13 2008 1:13PM Telco/ISP
NSC signs up Avaya rival Genesys

NSC signs up Avaya rival Genesys

Telecommunications specialist NSC has signed a deal with contact centre software vendor Genesys -- which competes in the Australian market against main NSC partner Avaya.
Fleur Doidge Dec 15 2003 12:00AM Networking

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