flight centre

Flight Centre backs Salesforce's Data Cloud in customer service uplift

Flight Centre backs Salesforce's Data Cloud in customer service uplift

Wants to cut handling time, serve more customers in same timeframe.
Ry Crozier Oct 15 2024 5:10AM Marketing
Flight Centre rapidly trains staff in new systems

Flight Centre rapidly trains staff in new systems

Including CRM and a newly deployed Monday.com instance.
Eleanor Dickinson Oct 3 2024 6:29AM HR
Flight Centre taps more data in customer sentiment analysis

Flight Centre taps more data in customer sentiment analysis

Podcast: The two-year journey to set up a global 'voice of customer' function.
Ry Crozier Aug 19 2024 6:15AM Software
Flight Centre finds the ‘why’ with natural language processing capabilities

Flight Centre finds the ‘why’ with natural language processing capabilities

“Knowing how our customers feel is good, but knowing what to do about that is better.”
Kate Weber Aug 1 2024 1:30PM Marketing
Virgin Australia joins travel industry's new data exchange

Virgin Australia joins travel industry's new data exchange

To sell customised offers via indirect channels.
Jeremy Nadel Nov 2 2023 6:51AM Software
Flight Centre taps technology for cost control

Flight Centre taps technology for cost control

Invests in future growth drivers.
Kate Weber Aug 30 2023 12:06PM Strategy
Flight Centre seeking CISO

Flight Centre seeking CISO

After incumbent is promoted to global CSO role.
Richard Chirgwin Jun 15 2023 6:55AM Strategy
Flight Centre elevates observability to maintain travel sales momentum

Flight Centre elevates observability to maintain travel sales momentum

Keeps consultants serving customers and selling.
Staff Writer Apr 12 2023 11:30AM Software
Column: Getting to grips with GA4 is challenging and rewarding

Column: Getting to grips with GA4 is challenging and rewarding

The ins and outs of using Google Analytics 4.
Matt Cowell Mar 6 2023 9:02AM Emerging Tech
Flight Centre looks to boost customer retention across corporate brands

Flight Centre looks to boost customer retention across corporate brands

Deploys Qualtrics under enhanced 'voice of customer' program.
Kate Weber Nov 4 2022 6:54AM Strategy
Flight Centre backs technology as travel takes off

Flight Centre backs technology as travel takes off

Invests in digital, omnichannel and analytics.
Richard Chirgwin Aug 25 2022 12:22PM Strategy
Flight Centre invests in tech as Covid-19 recovery begins

Flight Centre invests in tech as Covid-19 recovery begins

Looks to robotics, AI and new digital platforms.
Kate Weber Feb 25 2021 4:43PM Strategy
Flight Centre turned to Facebook to connect with stood-down workforce

Flight Centre turned to Facebook to connect with stood-down workforce

Having disabled their access to corporate mail.
Ry Crozier Feb 2 2021 6:57AM Cloud
Flight Centre revisits software-defined networking

Flight Centre revisits software-defined networking

Explores IT upgrade opportunities across its business.
Ry Crozier Dec 16 2020 7:03AM Strategy
Flight Centre hackathon behind 2017 breach, exposed 6918 customers' data

Flight Centre hackathon behind 2017 breach, exposed 6918 customers' data

Full post-mortem revealed for the first time.
Ry Crozier Dec 7 2020 11:59AM Security
Flight Centre re-architects its online booking engine

Flight Centre re-architects its online booking engine

Embraces microservices, reforms internal structures.
Ry Crozier Dec 4 2019 7:09AM Strategy
Flight Centre profit warning as IT costs rise, sales system falters

Flight Centre profit warning as IT costs rise, sales system falters

Sabre system part of suite of initiatives that fails to deliver.
Ry Crozier Apr 26 2019 12:00PM Financial Services
Flight Centre tech team apologised for doubting power of ITSM

Flight Centre tech team apologised for doubting power of ITSM

Sometimes a transformation can just be proper processes.
Simon Sharwood Oct 10 2018 12:00PM Strategy
Flight Centre jolts 'Frankenstein' Salesforce into new life

Flight Centre jolts 'Frankenstein' Salesforce into new life

11 years of customisations cut to ease technical debt.
Ry Crozier Oct 8 2018 11:44AM Cloud
OAIC investigating Flight Centre customer data leak

OAIC investigating Flight Centre customer data leak

Firm is 'co-operating' with inquiries.
Allie Coyne Aug 21 2017 2:27PM Security

Log In

  |  Forgot your password?