fault
Telstra braces for fault ticket backlog
After weeks of being unable to record many jobs.
May 15 2020 12:50AM
NBN Co upgrades network gear software after Sky Muster faults skyrocket
January 2020 outage impacted more users than reported.
Feb 27 2020 6:45AM
NBN Co removes barriers to lodging a support ticket
New service health card to help RSPs diagnose and escalate faults.
Nov 20 2019 1:39PM
Telstra to act faster to fix copper faults
Must carry more spares, perform upgrades.
Mar 13 2019 5:05PM
NBN Co will soon pay $25 for every missed appointment
Must also publish congestion data on fixed wireless.
Sep 12 2018 10:46AM
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Sea-Me-We3 to remain offline through May
Two faults found.
May 22 2018 3:18PM
NBN Co chief gets frank about copper's problems
Helped quicken the rollout but caused ongoing issues.
Apr 27 2018 1:24PM
NBN Co receives too many irrelevant fault tickets
Cops the blame whether it is responsible or not.
Mar 9 2018 11:45AM
Fresh fault found on SEA-ME-WE3 subsea cable
Internet link from Perth into Asia remains 'down'.
Sep 28 2017 11:45AM
Airservices 'tech issue' grounds Sydney flights
Operations resume after 1.5-hour outage.
Sep 25 2017 7:43AM
NBN Co targets in-home wiring faults
Trials internal diagnostics tool and 'limited' free repairs.
Sep 20 2017 6:00AM
Six-month Basslink investigation comes up empty-handed
Unable to identify cause of fault.
Dec 5 2016 10:07AM
Telstra to expand field tech workforce by 1000
Admits installation and repair experience 'could be improved'.
Sep 23 2016 11:53AM
Basslink locates interconnector cable fault
Cut and cap operation next.
Mar 8 2016 1:56PM
Apple to replace faulty iPhone 5 batteries
Some devices failing to charge.
Aug 25 2014 3:14PM
Apple to fix fault in iPhone 5
Free replacement for faulty power button.
Apr 28 2014 7:40AM
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Optus users shut out of Chinese websites
Update: Services down for a week.
Jan 24 2014 5:16PM
iiNet blasts NBN Co over network fix times, compensation
Out of touch.
Jan 31 2013 2:36PM
Southern Cross cable hit by fault
Network operator loses connectivity.
Nov 9 2012 1:12PM
Optus 3G network goes out in Sydney
Transmission fault blamed.
Dec 13 2010 10:30PM
