fault

Apple iPhone 12 and 12 Pro have "no sound" problem

Apple iPhone 12 and 12 Pro have "no sound" problem

Free repair offered for affected devices.
Juha Saarinen Aug 30 2021 6:53AM Hardware
Telstra braces for fault ticket backlog

Telstra braces for fault ticket backlog

After weeks of being unable to record many jobs.
Ry Crozier May 15 2020 12:50AM Telco/ISP
NBN Co upgrades network gear software after Sky Muster faults skyrocket

NBN Co upgrades network gear software after Sky Muster faults skyrocket

January 2020 outage impacted more users than reported.
Ry Crozier Feb 27 2020 6:45AM Telco/ISP
NBN Co removes barriers to lodging a support ticket

NBN Co removes barriers to lodging a support ticket

New service health card to help RSPs diagnose and escalate faults.
Ry Crozier Nov 20 2019 1:39PM Telco/ISP
Telstra to act faster to fix copper faults

Telstra to act faster to fix copper faults

Must carry more spares, perform upgrades.
Ry Crozier Mar 13 2019 5:05PM Telco/ISP
NBN Co will soon pay $25 for every missed appointment

NBN Co will soon pay $25 for every missed appointment

Must also publish congestion data on fixed wireless.
Ry Crozier Sep 12 2018 10:46AM Telco/ISP
Sea-Me-We3 to remain offline through May

Sea-Me-We3 to remain offline through May

Two faults found.
Ry Crozier May 22 2018 3:18PM Telco/ISP
NBN Co chief gets frank about copper's problems

NBN Co chief gets frank about copper's problems

Helped quicken the rollout but caused ongoing issues.
Ry Crozier Apr 27 2018 1:24PM Telco/ISP
NBN Co receives too many irrelevant fault tickets

NBN Co receives too many irrelevant fault tickets

Cops the blame whether it is responsible or not.
Ry Crozier Mar 9 2018 11:45AM Telco/ISP
Fresh fault found on SEA-ME-WE3 subsea cable

Fresh fault found on SEA-ME-WE3 subsea cable

Internet link from Perth into Asia remains 'down'.
Ry Crozier Sep 28 2017 11:45AM Telco/ISP
Airservices 'tech issue' grounds Sydney flights

Airservices 'tech issue' grounds Sydney flights

Operations resume after 1.5-hour outage.
Ry Crozier Sep 25 2017 7:43AM Software
NBN Co targets in-home wiring faults

NBN Co targets in-home wiring faults

Trials internal diagnostics tool and 'limited' free repairs.
Ry Crozier Sep 20 2017 6:00AM Telco/ISP
Six-month Basslink investigation comes up empty-handed

Six-month Basslink investigation comes up empty-handed

Unable to identify cause of fault.
Allie Coyne Dec 5 2016 10:07AM Telco/ISP
Telstra to expand field tech workforce by 1000

Telstra to expand field tech workforce by 1000

Admits installation and repair experience 'could be improved'.
Staff Writers Sep 23 2016 11:53AM Telco/ISP
Basslink locates interconnector cable fault

Basslink locates interconnector cable fault

Cut and cap operation next.
Juha Saarinen Mar 8 2016 1:56PM Telco/ISP
Apple to replace faulty iPhone 5 batteries

Apple to replace faulty iPhone 5 batteries

Some devices failing to charge.
Allie Coyne Aug 25 2014 3:14PM Hardware
Apple to fix fault in iPhone 5

Apple to fix fault in iPhone 5

Free replacement for faulty power button.
Staff Writers Apr 28 2014 7:40AM Hardware
Optus users shut out of Chinese websites

Optus users shut out of Chinese websites

Update: Services down for a week.
Allie Coyne Jan 24 2014 5:16PM Telco/ISP
iiNet blasts NBN Co over network fix times, compensation

iiNet blasts NBN Co over network fix times, compensation

Out of touch.
Ry Crozier Jan 31 2013 2:36PM Telco/ISP
Southern Cross cable hit by fault

Southern Cross cable hit by fault

Network operator loses connectivity.
Juha Saarinen Nov 9 2012 1:12PM Networking

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