fault

Telstra braces for fault ticket backlog

Telstra braces for fault ticket backlog

After weeks of being unable to record many jobs.
May 15 2020 12:50AM
NBN Co upgrades network gear software after Sky Muster faults skyrocket

NBN Co upgrades network gear software after Sky Muster faults skyrocket

January 2020 outage impacted more users than reported.
Feb 27 2020 6:45AM
NBN Co removes barriers to lodging a support ticket

NBN Co removes barriers to lodging a support ticket

New service health card to help RSPs diagnose and escalate faults.
Nov 20 2019 1:39PM
Telstra to act faster to fix copper faults

Telstra to act faster to fix copper faults

Must carry more spares, perform upgrades.
Mar 13 2019 5:05PM
NBN Co will soon pay $25 for every missed appointment

NBN Co will soon pay $25 for every missed appointment

Must also publish congestion data on fixed wireless.
Sep 12 2018 10:46AM
Sea-Me-We3 to remain offline through May

Sea-Me-We3 to remain offline through May

Two faults found.
May 22 2018 3:18PM
NBN Co chief gets frank about copper's problems

NBN Co chief gets frank about copper's problems

Helped quicken the rollout but caused ongoing issues.
Apr 27 2018 1:24PM
NBN Co receives too many irrelevant fault tickets

NBN Co receives too many irrelevant fault tickets

Cops the blame whether it is responsible or not.
Mar 9 2018 11:45AM
Fresh fault found on SEA-ME-WE3 subsea cable

Fresh fault found on SEA-ME-WE3 subsea cable

Internet link from Perth into Asia remains 'down'.
Sep 28 2017 11:45AM
Airservices 'tech issue' grounds Sydney flights

Airservices 'tech issue' grounds Sydney flights

Operations resume after 1.5-hour outage.
Sep 25 2017 7:43AM
NBN Co targets in-home wiring faults

NBN Co targets in-home wiring faults

Trials internal diagnostics tool and 'limited' free repairs.
Sep 20 2017 6:00AM
Six-month Basslink investigation comes up empty-handed

Six-month Basslink investigation comes up empty-handed

Unable to identify cause of fault.
Dec 5 2016 10:07AM
Telstra to expand field tech workforce by 1000

Telstra to expand field tech workforce by 1000

Admits installation and repair experience 'could be improved'.
Sep 23 2016 11:53AM
Basslink locates interconnector cable fault

Basslink locates interconnector cable fault

Cut and cap operation next.
Mar 8 2016 1:56PM
Apple to replace faulty iPhone 5 batteries

Apple to replace faulty iPhone 5 batteries

Some devices failing to charge.
Aug 25 2014 3:14PM
Apple to fix fault in iPhone 5

Apple to fix fault in iPhone 5

Free replacement for faulty power button.
Apr 28 2014 7:40AM
Optus users shut out of Chinese websites

Optus users shut out of Chinese websites

Update: Services down for a week.
Jan 24 2014 5:16PM
iiNet blasts NBN Co over network fix times, compensation

iiNet blasts NBN Co over network fix times, compensation

Out of touch.
Jan 31 2013 2:36PM
Southern Cross cable hit by fault

Southern Cross cable hit by fault

Network operator loses connectivity.
Nov 9 2012 1:12PM
Optus 3G network goes out in Sydney

Optus 3G network goes out in Sydney

Transmission fault blamed.
Dec 13 2010 10:30PM

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