fault

NBN Co removes barriers to lodging a support ticket

NBN Co removes barriers to lodging a support ticket

New service health card to help RSPs diagnose and escalate faults.
Nov 20 2019 1:39PM
Telstra to act faster to fix copper faults

Telstra to act faster to fix copper faults

Must carry more spares, perform upgrades.
Mar 13 2019 5:05PM
NBN Co will soon pay $25 for every missed appointment

NBN Co will soon pay $25 for every missed appointment

Must also publish congestion data on fixed wireless.
Sep 12 2018 10:46AM
Sea-Me-We3 to remain offline through May

Sea-Me-We3 to remain offline through May

Two faults found.
May 22 2018 3:18PM
NBN Co chief gets frank about copper's problems

NBN Co chief gets frank about copper's problems

Helped quicken the rollout but caused ongoing issues.
Apr 27 2018 1:24PM
NBN Co receives too many irrelevant fault tickets

NBN Co receives too many irrelevant fault tickets

Cops the blame whether it is responsible or not.
Mar 9 2018 11:45AM
Fresh fault found on SEA-ME-WE3 subsea cable

Fresh fault found on SEA-ME-WE3 subsea cable

Internet link from Perth into Asia remains 'down'.
Sep 28 2017 11:45AM
Airservices 'tech issue' grounds Sydney flights

Airservices 'tech issue' grounds Sydney flights

Operations resume after 1.5-hour outage.
Sep 25 2017 7:43AM
NBN Co targets in-home wiring faults

NBN Co targets in-home wiring faults

Trials internal diagnostics tool and 'limited' free repairs.
Sep 20 2017 6:00AM
Six-month Basslink investigation comes up empty-handed

Six-month Basslink investigation comes up empty-handed

Unable to identify cause of fault.
Dec 5 2016 10:07AM
Telstra to expand field tech workforce by 1000

Telstra to expand field tech workforce by 1000

Admits installation and repair experience 'could be improved'.
Sep 23 2016 11:53AM
Basslink locates interconnector cable fault

Basslink locates interconnector cable fault

Cut and cap operation next.
Mar 8 2016 1:56PM
Apple to replace faulty iPhone 5 batteries

Apple to replace faulty iPhone 5 batteries

Some devices failing to charge.
Aug 25 2014 3:14PM
Apple to fix fault in iPhone 5

Apple to fix fault in iPhone 5

Free replacement for faulty power button.
Apr 28 2014 7:40AM
Optus users shut out of Chinese websites

Optus users shut out of Chinese websites

Update: Services down for a week.
Jan 24 2014 5:16PM
iiNet blasts NBN Co over network fix times, compensation

iiNet blasts NBN Co over network fix times, compensation

Out of touch.
Jan 31 2013 2:36PM
Southern Cross cable hit by fault

Southern Cross cable hit by fault

Network operator loses connectivity.
Nov 9 2012 1:12PM
Optus 3G network goes out in Sydney

Optus 3G network goes out in Sydney

Transmission fault blamed.
Dec 13 2010 10:30PM
Vodafone blames 3G data issues on soft upgrade

Vodafone blames 3G data issues on soft upgrade

Promises fix in a fortnight.
Nov 17 2010 3:09PM
Telstra working to fix Desire GPS fault

Telstra working to fix Desire GPS fault

Australian handsets come with unreliable GPS.
Apr 27 2010 6:39AM

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