cx

Beyond Bank modernises its contact centre environment

Beyond Bank modernises its contact centre environment

Puts focus on omnichannel experiences.
Tess Bennett Oct 26 2020 6:50AM Financial Services
Qantas Loyalty ramps up CX data collection

Qantas Loyalty ramps up CX data collection

Customer attitudes reveal business insights.
Tess Bennett Sep 30 2020 4:58PM Software
SAP to spin off Qualtrics, partly unwinding $11 billion buy

SAP to spin off Qualtrics, partly unwinding $11 billion buy

After acquiring the company less than two years ago.
Douglas Busvine Jul 28 2020 6:19AM Software
Qantas sets 'digitalisation' as foundational piece for recovery

Qantas sets 'digitalisation' as foundational piece for recovery

Unveils three-year strategy, including at least 6000 job cuts.
Ry Crozier Jun 25 2020 10:15AM Strategy
7-Eleven Australia deploys facial recognition on customer feedback tablets

7-Eleven Australia deploys facial recognition on customer feedback tablets

Says technology is 'not used for any other purpose'.
Ry Crozier Jun 22 2020 2:28PM Hardware
Jemena powers up CX in search of real-time customer feedback

Jemena powers up CX in search of real-time customer feedback

Deploying InMoment initially for contact centre ops.
Ry Crozier May 20 2020 6:45AM Projects
NBN Co to run CX transformation

NBN Co to run CX transformation

Builds new CoE, plans to deploy new software.
Ry Crozier Nov 19 2019 7:10AM Telco/ISP
NAB watches cloud-based QuickBiz lending process gain traction

NAB watches cloud-based QuickBiz lending process gain traction

Major channel for new accounts.
Ry Crozier Sep 9 2019 1:38PM Cloud
Qantas opens throttle on 'Voice of the Customer'

Qantas opens throttle on 'Voice of the Customer'

Brings all customer feedback instances across airline ops onto single platform.
Ry Crozier Jun 14 2019 7:15AM Software
NAB scales up next best conversation to 3500 bankers

NAB scales up next best conversation to 3500 bankers

After small business banking pilot delivers 100 percent revenue uplift.
Ry Crozier Apr 9 2019 12:34PM Financial Services
DHS trial targets design weaknesses in digital services

DHS trial targets design weaknesses in digital services

Focuses on production use.
Ry Crozier Apr 6 2018 6:30AM Software
IT's leading role in customer experience

IT's leading role in customer experience

[Blog post] A recipe for a customer-centred ethos.
David Gee Dec 22 2014 10:30AM Strategy

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