customer

Sydney Airport models passenger value

Sydney Airport models passenger value

Sydney Airport can now calculate how much passengers spend on airport services each month and the most profitable segments after ‘systematising’ a model developed by management consultancy LEK earlier this year.
Ry Crozier Nov 5 2008 6:00AM Software
Banks instructed to take greater care over data in turbulent times

Banks instructed to take greater care over data in turbulent times

Secerno has warned banks to take tighter control over customer data.
Dan Raywood Oct 30 2008 9:49AM Security
Telstra retains Accenture to maintain new billing system

Telstra retains Accenture to maintain new billing system

Accenture has signed a five-year, multi-million-dollar application outsourcing contract with Telstra to maintain the telco’s customer care and billing platform.
Staff Writers Oct 10 2008 1:45AM Telco/ISP
Bank of New York loses 12.5 million customer details

Bank of New York loses 12.5 million customer details

The Bank of New York Mellon (BNY Mellon) has admitted that the number of its customers hit by a data breach was much larger than previously stated.
Iain Thomson Sep 1 2008 10:05AM Security
Aussie businesses ignore online customer inquiries

Aussie businesses ignore online customer inquiries

When it comes to answering your online customer queries, it looks like most Australian businesses can’t really be bothered.
Ashley Clark Jul 30 2008 8:07AM Training & Development
Amazon gives US$50 to each HD-DVD customer

Amazon gives US$50 to each HD-DVD customer

Online retail giant Amazon has given US$50 credit to all customers who bought an HD-DVD player before 23 February, the date Toshiba officially surrendered the format war..
Staff Writers Apr 12 2008 11:09AM Hardware
HSBC loses customer data

HSBC loses customer data

HSBC has lost a disc containing details of 370,000 of its customers, in an incident which will raise further questions about firms' data security policies.
Rosalie Marshall Apr 8 2008 8:50AM Security
Customer service crippled by email

Customer service crippled by email

Email is officially the UK's worst channel for customer service, according to recent research from e-service provider Transversal. UK customers are being failed by slow and unhelpful responses.
Staff Writers Mar 19 2008 7:31AM Software
Next G customer base surges past 2 million

Next G customer base surges past 2 million

After only a year since its launch, Telstra’s Next G subscriber base has surged past the two million mark.
Staff Writers Dec 19 2007 10:49AM Telco/ISP
Salesforce claims its millionth customer

Salesforce claims its millionth customer

Salesforce.com has announced its millionth customer and outlined what lies ahead for the software-as-a-service pioneer..
Shaun Nichols Dec 7 2007 7:14AM Software
Amazon wins customer privacy battle

Amazon wins customer privacy battle

The FBI has been slammed in a court ruling after attempting to get Amazon to hand over details on its customers and their reading habits.
Iain Thomson Nov 29 2007 7:17AM Security
B2B marketers ignoring customer databases

B2B marketers ignoring customer databases

Business-to-business marketers have "plenty of room for improvement" when it comes to using customer and prospect databases for direct marketing purposes, new research claims..
Robert Jaques Nov 23 2007 7:32AM Strategy
Telecoms firms 'ignoring' customer data

Telecoms firms 'ignoring' customer data

Telecoms firms are becoming increasingly aware that better use of subscriber profiles and associated information can boost profits and improve operational efficiency..
Robert Jaques Nov 20 2007 7:12AM Telco/ISP
Government loses customer details

Government loses customer details

Around 15,000 Standard Life customers have been warned that they could face ID theft after a courier's blunder exposed their banking and pension details.
Iain Thomson Nov 6 2007 2:28PM Security
Internode's NodePhone signs 10 000th customer

Internode's NodePhone signs 10 000th customer

Internode’s NodePhone Voice over Internet Protocol (VoIP) telephone service has signed up its 10,000th customer while sales of VoIP enabled routers are rapidly increasingly the company announced today.
Staff Writers Sep 27 2007 3:46PM Telco/ISP
Study: Half of online pharmacies fail to secure customer data

Study: Half of online pharmacies fail to secure customer data

More than half of all online pharmacies are failing to encrypt their customer data, exposing consumers to identity theft and credit-card fraud, new figures show.
Fiona Raisbeck Aug 21 2007 7:30AM Security
Paymate expands Australian clients

Paymate expands Australian clients

Paymate is set to expand its secure Internet payment service program, TrustMark, throughout the next 12 months.
Negar Salek May 29 2007 7:00AM Security
Thousands of UK's Halifax customer details stolen

Thousands of UK's Halifax customer details stolen

Thousands of Halifax customer details have been stolen following the theft of a briefcase from an employee's car last week.
Fiona Raisbeck Mar 28 2007 12:12AM Security
Banks cautioned over binned customer details

Banks cautioned over binned customer details

A dozen of the UK's leading banks have been accused of putting the security of potentially millions of customer's in jeopardy by dumping sensitive information in rubbish bins outside their premises.
Fiona Raisbeck Mar 15 2007 4:08PM Security
Nationwide under fire for customer data loss

Nationwide under fire for customer data loss

Nationwide Building Society could have easily and cheaply avoided the financial loss and reputation damage it suffered recently when one of its laptops containing the details of nearly 11 million customers was stolen, it was claimed today.
Clement James Feb 21 2007 10:10AM Security

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