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Home
customer service
customer service
Afterpay uses four key systems to back its support function
To forecast demand and assess and train staff.
Jeremy Nadel
Jul 25 2023 6:54AM
Software
Align to the c-suite to accelerate customer service performance
Focus on talent, digitisation and growth.
Andrew Schumacher
Sep 13 2022 9:28AM
Marketing
Promoted Content
Winning strategies for complaints and disputes management in financial services
The ability to manage complaints and disputes, in an effective and compliant manner, is critical to success.
Staff Writers
Aug 15 2022 1:27PM
Promoted Content
Toyota Finance Australia follows customers online
Drives Pega technology into more parts of its operations.
Ry Crozier
Jun 8 2022 6:36AM
Financial Services
Optus uses Google Cloud CCAI to power customer service transformation
Enabling platform finally revealed.
Ry Crozier
Jan 20 2021 7:00AM
Cloud
Aussie replatforms contact centre systems
Selects Amazon Connect.
Tess Bennett
Dec 16 2020 7:01AM
Strategy
Jemena starts to automate customer service reporting
Using SAP analytics cloud.
Ry Crozier
Sep 8 2020 6:55AM
Projects
Sportsbet turns to data insights to meet live betting demands
Spends three years honing workforce planning for its contact centres.
Ry Crozier
Jun 9 2020 6:46AM
Strategy
Telstra confronts "really abysmal" reality of customer gripes
Looks inwards at its own faults.
Ry Crozier
Jun 13 2019 7:20AM
Telco/ISP
UBank brings AI to customer agents with RoboBrain
Creates new enterprise search tool.
Ry Crozier
Mar 22 2018 6:20AM
Financial Services
Telstra to boost mobile investment to $5bn
Will increase 4G coverage to 2.5 million km2.
Andrew Sadauskas
Jul 9 2015 2:14PM
Telco/ISP
SA Premier directs agencies to offer services online
"A modern public service should be paper-free".
Paris Cowan
Nov 13 2014 11:46AM
Strategy
Qld govt performance improving 'in spite of IT'
Public sector reform chief calls efforts “spectacularly unsuccessful”.
Paris Cowan
Nov 10 2014 1:02PM
Strategy
NSW Govt gets ready to throw out the floppy disks
[Opinion] Dominic Perrottet says its time for government to catch up.
Dominic Perrottet
Oct 22 2014 1:30PM
Strategy
Telco code won't end bill shock: Ombudsman
Gaps remain in TCP code.
James Hutchinson
Oct 10 2012 7:00AM
Telco/ISP
ACMA pledges tougher stance on telco customer service
'More court cases' to address toothless critique.
James Hutchinson
Aug 1 2012 2:17PM
Telco/ISP
TIO cracks down on small business complaints
Fewer businesses will qualify for free telco dispute resolution.
James Hutchinson
Feb 29 2012 12:41PM
Telco/ISP
Mobile services fuel TIO complaint rise
New complaints soar but inquiries mellow.
James Hutchinson
Nov 8 2011 12:54PM
Telco/ISP
Telstra nabs iiNet's customer guru
DSL challenger on hunt for replacement.
Staff Writers
Aug 25 2011 7:01AM
Telco/ISP
Opinion: Telcos talk nonsense on customer service
Customer service won't improve until telcos acknowledge the problem.
David Havyatt
Apr 29 2011 7:00AM
Telco/ISP
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