customer service

Afterpay uses four key systems to back its support function

Afterpay uses four key systems to back its support function

To forecast demand and assess and train staff.
Jeremy Nadel Jul 25 2023 6:54AM Software
Align to the c-suite to accelerate customer service performance

Align to the c-suite to accelerate customer service performance

Focus on talent, digitisation and growth.
Andrew Schumacher Sep 13 2022 9:28AM Marketing
Toyota Finance Australia follows customers online

Toyota Finance Australia follows customers online

Drives Pega technology into more parts of its operations.
Ry Crozier Jun 8 2022 6:36AM Financial Services
Optus uses Google Cloud CCAI to power customer service transformation

Optus uses Google Cloud CCAI to power customer service transformation

Enabling platform finally revealed.
Ry Crozier Jan 20 2021 7:00AM Cloud
Aussie replatforms contact centre systems

Aussie replatforms contact centre systems

Selects Amazon Connect.
Tess Bennett Dec 16 2020 7:01AM Strategy
Jemena starts to automate customer service reporting

Jemena starts to automate customer service reporting

Using SAP analytics cloud.
Ry Crozier Sep 8 2020 6:55AM Projects
Sportsbet turns to data insights to meet live betting demands

Sportsbet turns to data insights to meet live betting demands

Spends three years honing workforce planning for its contact centres.
Ry Crozier Jun 9 2020 6:46AM Strategy
Telstra confronts "really abysmal" reality of customer gripes

Telstra confronts "really abysmal" reality of customer gripes

Looks inwards at its own faults.
Ry Crozier Jun 13 2019 7:20AM Telco/ISP
UBank brings AI to customer agents with RoboBrain

UBank brings AI to customer agents with RoboBrain

Creates new enterprise search tool.
Ry Crozier Mar 22 2018 6:20AM Financial Services
Telstra to boost mobile investment to $5bn

Telstra to boost mobile investment to $5bn

Will increase 4G coverage to 2.5 million km2.
Andrew Sadauskas Jul 9 2015 2:14PM Telco/ISP
SA Premier directs agencies to offer services online

SA Premier directs agencies to offer services online

"A modern public service should be paper-free".
Paris Cowan Nov 13 2014 11:46AM Strategy
Qld govt performance improving 'in spite of IT'

Qld govt performance improving 'in spite of IT'

Public sector reform chief calls efforts “spectacularly unsuccessful”.
Paris Cowan Nov 10 2014 1:02PM Strategy
NSW Govt gets ready to throw out the floppy disks

NSW Govt gets ready to throw out the floppy disks

[Opinion] Dominic Perrottet says its time for government to catch up.
Dominic Perrottet Oct 22 2014 1:30PM Strategy
Telco code won't end bill shock: Ombudsman

Telco code won't end bill shock: Ombudsman

Gaps remain in TCP code.
James Hutchinson Oct 10 2012 7:00AM Telco/ISP
ACMA pledges tougher stance on telco customer service

ACMA pledges tougher stance on telco customer service

'More court cases' to address toothless critique.
James Hutchinson Aug 1 2012 2:17PM Telco/ISP
TIO cracks down on small business complaints

TIO cracks down on small business complaints

Fewer businesses will qualify for free telco dispute resolution.
James Hutchinson Feb 29 2012 12:41PM Telco/ISP
Mobile services fuel TIO complaint rise

Mobile services fuel TIO complaint rise

New complaints soar but inquiries mellow.
James Hutchinson Nov 8 2011 12:54PM Telco/ISP
Telstra nabs iiNet's customer guru

Telstra nabs iiNet's customer guru

DSL challenger on hunt for replacement.
Staff Writers Aug 25 2011 7:01AM Telco/ISP
Opinion: Telcos talk nonsense on customer service

Opinion: Telcos talk nonsense on customer service

Customer service won't improve until telcos acknowledge the problem.
David Havyatt Apr 29 2011 7:00AM Telco/ISP

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