customer service
Optus uses Google Cloud CCAI to power customer service transformation
Enabling platform finally revealed.
Jan 20 2021 7:00AM
Aussie replatforms contact centre systems
Selects Amazon Connect.
Dec 16 2020 7:01AM
Jemena starts to automate customer service reporting
Using SAP analytics cloud.
Sep 8 2020 6:55AM
Sportsbet turns to data insights to meet live betting demands
Spends three years honing workforce planning for its contact centres.
Jun 9 2020 6:46AM
Telstra confronts "really abysmal" reality of customer gripes
Looks inwards at its own faults.
Jun 13 2019 7:20AM
UBank brings AI to customer agents with RoboBrain
Creates new enterprise search tool.
Mar 22 2018 6:20AM
Telstra to boost mobile investment to $5bn
Will increase 4G coverage to 2.5 million km2.
Jul 9 2015 2:14PM
SA Premier directs agencies to offer services online
"A modern public service should be paper-free".
Nov 13 2014 11:46AM
Qld govt performance improving 'in spite of IT'
Public sector reform chief calls efforts “spectacularly unsuccessful”.
Nov 10 2014 1:02PM
NSW Govt gets ready to throw out the floppy disks
[Opinion] Dominic Perrottet says its time for government to catch up.
Oct 22 2014 1:30PM
Telco code won't end bill shock: Ombudsman
Gaps remain in TCP code.
Oct 10 2012 7:00AM
ACMA pledges tougher stance on telco customer service
'More court cases' to address toothless critique.
Aug 1 2012 2:17PM
TIO cracks down on small business complaints
Fewer businesses will qualify for free telco dispute resolution.
Feb 29 2012 12:41PM
Mobile services fuel TIO complaint rise
New complaints soar but inquiries mellow.
Nov 8 2011 12:54PM
Telstra nabs iiNet's customer guru
DSL challenger on hunt for replacement.
Aug 25 2011 7:01AM
Opinion: Telcos talk nonsense on customer service
Customer service won't improve until telcos acknowledge the problem.
Apr 29 2011 7:00AM
Telcos need chief customer officers: iiNet
Halves number of complaints at purchased AAPT business.
Apr 21 2011 12:59PM
Internode impresses with crafty Oracle support fix
Cuts vital minutes from customer support calls.
Feb 8 2011 9:22AM
Telstra's long road to customer satisfaction
Opinion: When everything old is new again.
Oct 29 2010 9:41AM
Telstra looks to remote workers for 24/7 call centres
Mix of offshore and onshore staff.
Aug 18 2010 2:50PM
