Latest News
The NRMA embarks on a customer experience transformation
Murkiness of Russia's ransomware role complicates Biden summit mission
How Cover-More Group shrank its IT estate while responding to Covid-19
Musk says Tesla will accept bitcoins when miners use more clean energy
Apple tightens rules after Justice Department targeted US lawmakers
customer service
Optus uses Google Cloud CCAI to power customer service transformation
Enabling platform finally revealed.
Jan 20 2021 7:00AM
Aussie replatforms contact centre systems
Selects Amazon Connect.
Dec 16 2020 7:01AM
Jemena starts to automate customer service reporting
Using SAP analytics cloud.
Sep 8 2020 6:55AM
Sportsbet turns to data insights to meet live betting demands
Spends three years honing workforce planning for its contact centres.
Jun 9 2020 6:46AM
Telstra confronts "really abysmal" reality of customer gripes
Looks inwards at its own faults.
Jun 13 2019 7:20AM
UBank brings AI to customer agents with RoboBrain
Creates new enterprise search tool.
Mar 22 2018 6:20AM
Telstra to boost mobile investment to $5bn
Will increase 4G coverage to 2.5 million km2.
Jul 9 2015 2:14PM
SA Premier directs agencies to offer services online
"A modern public service should be paper-free".
Nov 13 2014 11:46AM
Qld govt performance improving 'in spite of IT'
Public sector reform chief calls efforts “spectacularly unsuccessful”.
Nov 10 2014 1:02PM
NSW Govt gets ready to throw out the floppy disks
[Opinion] Dominic Perrottet says its time for government to catch up.
Oct 22 2014 1:30PM
Telco code won't end bill shock: Ombudsman
Gaps remain in TCP code.
Oct 10 2012 7:00AM
ACMA pledges tougher stance on telco customer service
'More court cases' to address toothless critique.
Aug 1 2012 2:17PM
TIO cracks down on small business complaints
Fewer businesses will qualify for free telco dispute resolution.
Feb 29 2012 12:41PM
Mobile services fuel TIO complaint rise
New complaints soar but inquiries mellow.
Nov 8 2011 12:54PM
Telstra nabs iiNet's customer guru
DSL challenger on hunt for replacement.
Aug 25 2011 7:01AM
Opinion: Telcos talk nonsense on customer service
Customer service won't improve until telcos acknowledge the problem.
Apr 29 2011 7:00AM
Telcos need chief customer officers: iiNet
Halves number of complaints at purchased AAPT business.
Apr 21 2011 12:59PM
Internode impresses with crafty Oracle support fix
Cuts vital minutes from customer support calls.
Feb 8 2011 9:22AM
Telstra's long road to customer satisfaction
Opinion: When everything old is new again.
Oct 29 2010 9:41AM
Telstra looks to remote workers for 24/7 call centres
Mix of offshore and onshore staff.
Aug 18 2010 2:50PM
