Latest News
Govt funding starts flowing to agencies in real-time
German watchdog chief calls Wirecard scandal a 'massive criminal act'
Social media giants to face same EU hateful content rules as broadcasters
ANZ sees fivefold increase in digital channel use
Govt mulls stricter cyber security accountability for agencies
customer service
Sportsbet turns to data insights to meet live betting demands
Spends three years honing workforce planning for its contact centres.
Jun 9 2020 6:46AM
Telstra confronts "really abysmal" reality of customer gripes
Looks inwards at its own faults.
Jun 13 2019 7:20AM
UBank brings AI to customer agents with RoboBrain
Creates new enterprise search tool.
Mar 22 2018 6:20AM
Telstra to boost mobile investment to $5bn
Will increase 4G coverage to 2.5 million km2.
Jul 9 2015 2:14PM
SA Premier directs agencies to offer services online
"A modern public service should be paper-free".
Nov 13 2014 11:46AM
Qld govt performance improving 'in spite of IT'
Public sector reform chief calls efforts “spectacularly unsuccessful”.
Nov 10 2014 1:02PM
NSW Govt gets ready to throw out the floppy disks
[Opinion] Dominic Perrottet says its time for government to catch up.
Oct 22 2014 1:30PM
Telco code won't end bill shock: Ombudsman
Gaps remain in TCP code.
Oct 10 2012 7:00AM
ACMA pledges tougher stance on telco customer service
'More court cases' to address toothless critique.
Aug 1 2012 2:17PM
TIO cracks down on small business complaints
Fewer businesses will qualify for free telco dispute resolution.
Feb 29 2012 12:41PM
Mobile services fuel TIO complaint rise
New complaints soar but inquiries mellow.
Nov 8 2011 12:54PM
Telstra nabs iiNet's customer guru
DSL challenger on hunt for replacement.
Aug 25 2011 7:01AM
Opinion: Telcos talk nonsense on customer service
Customer service won't improve until telcos acknowledge the problem.
Apr 29 2011 7:00AM
Telcos need chief customer officers: iiNet
Halves number of complaints at purchased AAPT business.
Apr 21 2011 12:59PM
Internode impresses with crafty Oracle support fix
Cuts vital minutes from customer support calls.
Feb 8 2011 9:22AM
Telstra's long road to customer satisfaction
Opinion: When everything old is new again.
Oct 29 2010 9:41AM
Telstra looks to remote workers for 24/7 call centres
Mix of offshore and onshore staff.
Aug 18 2010 2:50PM
Web shakes up contact centre industry
The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
Aug 15 2008 1:22PM
