customer service

Telcos need chief customer officers: iiNet

Telcos need chief customer officers: iiNet

Halves number of complaints at purchased AAPT business.
David Havyatt Apr 21 2011 12:59PM Telco/ISP
Internode impresses with crafty Oracle support fix

Internode impresses with crafty Oracle support fix

Cuts vital minutes from customer support calls.
Brett Winterford Feb 8 2011 9:22AM Strategy
Telstra's long road to customer satisfaction

Telstra's long road to customer satisfaction

Opinion: When everything old is new again.
David Havyatt Oct 29 2010 9:41AM Telco/ISP
Telstra looks to remote workers for 24/7 call centres

Telstra looks to remote workers for 24/7 call centres

Mix of offshore and onshore staff.
Angus Kidman Aug 18 2010 2:50PM Telco/ISP
Web shakes up contact centre industry

Web shakes up contact centre industry

The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
Liz Tay Aug 15 2008 1:22PM Strategy

Log In

  |  Forgot your password?