chatbot

Telstra builds ACE chatbot for its field technicians

Telstra builds ACE chatbot for its field technicians

To quiz internal contact centre and knowledge base.
Ry Crozier Jan 30 2020 5:24PM Telco/ISP
First finalists revealed for iTnews Benchmark Awards 2020

First finalists revealed for iTnews Benchmark Awards 2020

Digital assistants, world building and a new social network.
Staff Writers Jan 14 2020 12:40PM Projects
Deakin's Genie assistant tackles 12,000 conversations a day

Deakin's Genie assistant tackles 12,000 conversations a day

Uni prepares for commercialisation.
Matt Johnston Sep 9 2019 1:25PM Software
Monash Uni takes student loan requests via Apple Business Chat

Monash Uni takes student loan requests via Apple Business Chat

Also creates new group to uplift chatbots across institution.
Ry Crozier May 7 2019 7:05AM Cloud
AGL trains its chatbot Alfie to comprehend Aussie understatement

AGL trains its chatbot Alfie to comprehend Aussie understatement

Uses analytics to hear what customers are really asking.
Ry Crozier Mar 13 2019 6:58AM Software
NAB's UBank gives face and voice to its home loan bot

NAB's UBank gives face and voice to its home loan bot

Third evolution of its bot journey.
Ry Crozier Feb 11 2019 12:01AM Financial Services
Benchmark Awards 2019 Finalist: CUA AI chatbot

Benchmark Awards 2019 Finalist: CUA AI chatbot

'Sam' learns from each customer to nail its sales pitch.
Matt Johnston Feb 7 2019 10:52AM Software
ANZ gets its automation factory humming

ANZ gets its automation factory humming

Near two-year bid to create internal domain surfaces.
Ry Crozier Jan 25 2019 7:05AM Strategy
eHealth Queensland plans tech support overhaul

eHealth Queensland plans tech support overhaul

Cloud pilot uses chatbots to answer calls faster.
Ry Crozier May 29 2018 12:05PM Cloud
UBank chatbot drives home loan growth

UBank chatbot drives home loan growth

Sees "outstanding" uplift from 10-month experiment.
Ry Crozier Mar 23 2018 12:00PM Financial Services
Sydney Uni chatbot speeds up finance admin

Sydney Uni chatbot speeds up finance admin

Will handle orders, invoices and queries.
Matt Johnston Mar 8 2018 11:15AM Software
NAB switches on chatbot for business customers

NAB switches on chatbot for business customers

Further foray into virtual banking.
Juha Saarinen Sep 4 2017 10:02AM Financial Services
Lufthansa delays chatbot's responses to make it more 'human'

Lufthansa delays chatbot's responses to make it more 'human'

Beta users want more than a human-like name and avatar.
Ry Crozier May 24 2017 6:34AM Software
UBank launches AI robot for home loan applications

UBank launches AI robot for home loan applications

Chatbot underpinned by Watson technology.
Allie Coyne May 15 2017 8:52AM Software
Optus is building its own Siri to sit in calls

Optus is building its own Siri to sit in calls

Exclusive: Natural language chatbot to access third-party services.
Allie Coyne Nov 21 2016 3:00PM Telco/ISP

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