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Home
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chatbot
Meta to let users to create custom AI characters
Will roll out a new tool called AI Studio that will allow users to create AI chatbots.
Staff Writer
Jul 30 2024 4:25PM
Emerging Tech
New York City defends AI chatbot that advised entrepreneurs to break laws
Chatbot caught giving business owners wrong answers or advice.
Jonathan Allen
Apr 5 2024 2:57PM
Emerging Tech
Case Study: Village Roadshow gamifies its skills program
Part of a 12-week course.
Kate Weber
Feb 14 2024 2:07PM
Marketing
Australian researchers plant false memories in chatbots
Macquarie University academics teach misinformation to BlenderBot.
Richard Chirgwin
Apr 20 2023 11:34AM
Security
Douugh integrates ChatGPT into its finance platform
Aids explainability.
Kate Weber
Apr 4 2023 6:47AM
Financial Services
Snap to launch ChatGPT-powered chatbot
Snapchat jumps on the ChatGPT bandwagon.
Staff Writer
Feb 28 2023 9:23AM
Emerging Tech
ChatGPT owner OpenAI estimates US$1B revenue in two years
Startup generating buzz in Silicon Valley.
Jeffrey Dastin, Krystal Hu and Paresh Dave
Dec 16 2022 8:40AM
Emerging Tech
Westpac Group to unify its digital assistants
Implements Kasisto’s digital conversational AI.
Kate Weber
Apr 26 2022 11:32AM
Financial Services
Global access to chatbot messaging apps to reach 9.5 billion by 2026
Analytics, blockchain, cloud computing and machine learning drive growth.
Velvet-Belle Templeman
Mar 15 2022 3:08PM
Emerging Tech
Nib switches on 'voicebot' in its support centre
Powered by Amazon and open source components.
Kate Weber
Oct 6 2021 11:50AM
Software
Foxtel wants to 'proactively intervene' to address customer issues
Looks to sharpen its digital customer experience with transformation.
Kate Weber
Jun 2 2021 6:54AM
Strategy
Westpac scales up support platform for frontline bankers
Built with unused capabilities in existing tools, drives 'seven-figure' savings.
Ry Crozier
Mar 24 2021 12:59PM
Financial Services
Partner Content
Nestlé subsidiary sees sweet returns from data-driven transformation
New revenues flowing as data culture accelerates digital consumer engagement.
CI&T
Mar 3 2021 3:31PM
Partner Content
NSW govt offers coders $250k to improve access to justice
Innovation fund opens for a second time.
Kate Weber
Feb 1 2021 6:52AM
Software
Optus handles 84 percent of service inquiries in its digital channels
Continues to refine bot designs.
Ry Crozier
Nov 23 2020 6:50AM
Software
Services Australia chatbot use soars 600 percent during COVID
More than five million hits in five weeks.
Justin Hendry
Aug 4 2020 12:04PM
Software
Australian Catholic Uni turns analytics onto student wellbeing
Data overhaul bears fruit.
Matt Johnston
Jul 2 2020 5:37PM
Projects
Sydney Uni spins up 'Corona-Bot' to handle influx of queries
Providing insights on students' concerns.
Matt Johnston
Apr 7 2020 6:57AM
Projects
University of Adelaide chatbot checks international student eligibility
Benchmark Awards 2020 finalist.
Ry Crozier
Feb 25 2020 7:00AM
Projects
Telstra builds ACE chatbot for its field technicians
To quiz internal contact centre and knowledge base.
Ry Crozier
Jan 30 2020 5:24PM
Telco/ISP
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