chatbot

Deakin's Genie assistant tackles 12,000 conversations a day

Deakin's Genie assistant tackles 12,000 conversations a day

Uni prepares for commercialisation.
Sep 9 2019 1:25PM
Monash Uni takes student loan requests via Apple Business Chat

Monash Uni takes student loan requests via Apple Business Chat

Also creates new group to uplift chatbots across institution.
May 7 2019 7:05AM
AGL trains its chatbot Alfie to comprehend Aussie understatement

AGL trains its chatbot Alfie to comprehend Aussie understatement

Uses analytics to hear what customers are really asking.
Mar 13 2019 6:58AM
NAB's UBank gives face and voice to its home loan bot

NAB's UBank gives face and voice to its home loan bot

Third evolution of its bot journey.
Feb 11 2019 12:01AM
Benchmark Awards 2019 Finalist: CUA AI chatbot

Benchmark Awards 2019 Finalist: CUA AI chatbot

'Sam' learns from each customer to nail its sales pitch.
Feb 7 2019 10:52AM
ANZ gets its automation factory humming

ANZ gets its automation factory humming

Near two-year bid to create internal domain surfaces.
Jan 25 2019 7:05AM
eHealth Queensland plans tech support overhaul

eHealth Queensland plans tech support overhaul

Cloud pilot uses chatbots to answer calls faster.
May 29 2018 12:05PM
UBank chatbot drives home loan growth

UBank chatbot drives home loan growth

Sees "outstanding" uplift from 10-month experiment.
Mar 23 2018 12:00PM
Sydney Uni chatbot speeds up finance admin

Sydney Uni chatbot speeds up finance admin

Will handle orders, invoices and queries.
Mar 8 2018 11:15AM
NAB switches on chatbot for business customers

NAB switches on chatbot for business customers

Further foray into virtual banking.
Sep 4 2017 10:02AM
Lufthansa delays chatbot's responses to make it more 'human'

Lufthansa delays chatbot's responses to make it more 'human'

Beta users want more than a human-like name and avatar.
May 24 2017 6:34AM
UBank launches AI robot for home loan applications

UBank launches AI robot for home loan applications

Chatbot underpinned by Watson technology.
May 15 2017 8:52AM
Optus is building its own Siri to sit in calls

Optus is building its own Siri to sit in calls

Exclusive: Natural language chatbot to access third-party services.
Nov 21 2016 3:00PM

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