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Foxtel wants to 'proactively intervene' to address customer issues
Looks to sharpen its digital customer experience with transformation.
Jun 2 2021 6:54AM
Westpac scales up support platform for frontline bankers
Built with unused capabilities in existing tools, drives 'seven-figure' savings.
Mar 24 2021 12:59PM
Nestlé subsidiary sees sweet returns from data-driven transformation
New revenues flowing as data culture accelerates digital consumer engagement.
Mar 3 2021 3:31PM
NSW govt offers coders $250k to improve access to justice
Innovation fund opens for a second time.
Feb 1 2021 6:52AM
Optus handles 84 percent of service inquiries in its digital channels
Continues to refine bot designs.
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Services Australia chatbot use soars 600 percent during COVID
More than five million hits in five weeks.
Aug 4 2020 12:04PM
Australian Catholic Uni turns analytics onto student wellbeing
Data overhaul bears fruit.
Jul 2 2020 5:37PM
Sydney Uni spins up 'Corona-Bot' to handle influx of queries
Providing insights on students' concerns.
Apr 7 2020 6:57AM
University of Adelaide chatbot checks international student eligibility
Benchmark Awards 2020 finalist.
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Telstra builds ACE chatbot for its field technicians
To quiz internal contact centre and knowledge base.
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First finalists revealed for iTnews Benchmark Awards 2020
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Deakin's Genie assistant tackles 12,000 conversations a day
Uni prepares for commercialisation.
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Monash Uni takes student loan requests via Apple Business Chat
Also creates new group to uplift chatbots across institution.
May 7 2019 7:05AM
AGL trains its chatbot Alfie to comprehend Aussie understatement
Uses analytics to hear what customers are really asking.
Mar 13 2019 6:58AM
NAB's UBank gives face and voice to its home loan bot
Third evolution of its bot journey.
Feb 11 2019 12:01AM
Benchmark Awards 2019 Finalist: CUA AI chatbot
'Sam' learns from each customer to nail its sales pitch.
Feb 7 2019 10:52AM
ANZ gets its automation factory humming
Near two-year bid to create internal domain surfaces.
Jan 25 2019 7:05AM
eHealth Queensland plans tech support overhaul
Cloud pilot uses chatbots to answer calls faster.
May 29 2018 12:05PM
UBank chatbot drives home loan growth
Sees "outstanding" uplift from 10-month experiment.
Mar 23 2018 12:00PM
Sydney Uni chatbot speeds up finance admin
Will handle orders, invoices and queries.
Mar 8 2018 11:15AM
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