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NSW govt offers coders $250k to improve access to justice
Innovation fund opens for a second time.
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Optus handles 84 percent of service inquiries in its digital channels
Continues to refine bot designs.
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Services Australia chatbot use soars 600 percent during COVID
More than five million hits in five weeks.
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Australian Catholic Uni turns analytics onto student wellbeing
Data overhaul bears fruit.
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Sydney Uni spins up 'Corona-Bot' to handle influx of queries
Providing insights on students' concerns.
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University of Adelaide chatbot checks international student eligibility
Benchmark Awards 2020 finalist.
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Telstra builds ACE chatbot for its field technicians
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Digital assistants, world building and a new social network.
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Deakin's Genie assistant tackles 12,000 conversations a day
Uni prepares for commercialisation.
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Monash Uni takes student loan requests via Apple Business Chat
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AGL trains its chatbot Alfie to comprehend Aussie understatement
Uses analytics to hear what customers are really asking.
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NAB's UBank gives face and voice to its home loan bot
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'Sam' learns from each customer to nail its sales pitch.
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ANZ gets its automation factory humming
Near two-year bid to create internal domain surfaces.
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eHealth Queensland plans tech support overhaul
Cloud pilot uses chatbots to answer calls faster.
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UBank chatbot drives home loan growth
Sees "outstanding" uplift from 10-month experiment.
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Sydney Uni chatbot speeds up finance admin
Will handle orders, invoices and queries.
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NAB switches on chatbot for business customers
Further foray into virtual banking.
Sep 4 2017 10:02AM
Lufthansa delays chatbot's responses to make it more 'human'
Beta users want more than a human-like name and avatar.
May 24 2017 6:34AM
UBank launches AI robot for home loan applications
Chatbot underpinned by Watson technology.
May 15 2017 8:52AM
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