Latest News
Govt funding starts flowing to agencies in real-time
German watchdog chief calls Wirecard scandal a 'massive criminal act'
Social media giants to face same EU hateful content rules as broadcasters
ANZ sees fivefold increase in digital channel use
Govt mulls stricter cyber security accountability for agencies
chatbot
Australian Catholic Uni turns analytics onto student wellbeing
Data overhaul bears fruit.
Jul 2 2020 5:37PM
Sydney Uni spins up 'Corona-Bot' to handle influx of queries
Providing insights on students' concerns.
Apr 7 2020 6:57AM
University of Adelaide chatbot checks international student eligibility
Benchmark Awards 2020 finalist.
Feb 25 2020 7:00AM
Telstra builds ACE chatbot for its field technicians
To quiz internal contact centre and knowledge base.
Jan 30 2020 5:24PM
First finalists revealed for iTnews Benchmark Awards 2020
Digital assistants, world building and a new social network.
Jan 14 2020 12:40PM
Deakin's Genie assistant tackles 12,000 conversations a day
Uni prepares for commercialisation.
Sep 9 2019 1:25PM
Monash Uni takes student loan requests via Apple Business Chat
Also creates new group to uplift chatbots across institution.
May 7 2019 7:05AM
AGL trains its chatbot Alfie to comprehend Aussie understatement
Uses analytics to hear what customers are really asking.
Mar 13 2019 6:58AM
NAB's UBank gives face and voice to its home loan bot
Third evolution of its bot journey.
Feb 11 2019 12:01AM
Benchmark Awards 2019 Finalist: CUA AI chatbot
'Sam' learns from each customer to nail its sales pitch.
Feb 7 2019 10:52AM
ANZ gets its automation factory humming
Near two-year bid to create internal domain surfaces.
Jan 25 2019 7:05AM
eHealth Queensland plans tech support overhaul
Cloud pilot uses chatbots to answer calls faster.
May 29 2018 12:05PM
UBank chatbot drives home loan growth
Sees "outstanding" uplift from 10-month experiment.
Mar 23 2018 12:00PM
Sydney Uni chatbot speeds up finance admin
Will handle orders, invoices and queries.
Mar 8 2018 11:15AM
NAB switches on chatbot for business customers
Further foray into virtual banking.
Sep 4 2017 10:02AM
Lufthansa delays chatbot's responses to make it more 'human'
Beta users want more than a human-like name and avatar.
May 24 2017 6:34AM
UBank launches AI robot for home loan applications
Chatbot underpinned by Watson technology.
May 15 2017 8:52AM
Optus is building its own Siri to sit in calls
Exclusive: Natural language chatbot to access third-party services.
Nov 21 2016 3:00PM
