chatbot

Charles Sturt University's new chatbot aims to be 'empathetic' 24/7

Charles Sturt University's new chatbot aims to be 'empathetic' 24/7

While providing an all-in-one service.
Zachariah Kelly Dec 3 2025 6:31AM Emerging Tech
Meta to let users to create custom AI characters

Meta to let users to create custom AI characters

Will roll out a new tool called AI Studio that will allow users to create AI chatbots.
Staff Writer Jul 30 2024 4:25PM Emerging Tech
New York City defends AI chatbot that advised entrepreneurs to break laws

New York City defends AI chatbot that advised entrepreneurs to break laws

Chatbot caught giving business owners wrong answers or advice.
Jonathan Allen Apr 5 2024 2:57PM Emerging Tech
Case Study: Village Roadshow gamifies its skills program

Case Study: Village Roadshow gamifies its skills program

Part of a 12-week course.
Kate Weber Feb 14 2024 2:07PM Marketing
Australian researchers plant false memories in chatbots

Australian researchers plant false memories in chatbots

Macquarie University academics teach misinformation to BlenderBot.
Richard Chirgwin Apr 20 2023 11:34AM Security
Douugh integrates ChatGPT into its finance platform

Douugh integrates ChatGPT into its finance platform

Aids explainability.
Kate Weber Apr 4 2023 6:47AM Financial Services
Snap to launch ChatGPT-powered chatbot

Snap to launch ChatGPT-powered chatbot

Snapchat jumps on the ChatGPT bandwagon.
Staff Writer Feb 28 2023 9:23AM Emerging Tech
ChatGPT owner OpenAI estimates US$1B revenue in two years

ChatGPT owner OpenAI estimates US$1B revenue in two years

Startup generating buzz in Silicon Valley.
Jeffrey Dastin, Krystal Hu and Paresh Dave Dec 16 2022 8:40AM Emerging Tech
Westpac Group to unify its digital assistants

Westpac Group to unify its digital assistants

Implements Kasisto’s digital conversational AI.
Kate Weber Apr 26 2022 11:32AM Financial Services
Global access to chatbot messaging apps to reach 9.5 billion by 2026

Global access to chatbot messaging apps to reach 9.5 billion by 2026

Analytics, blockchain, cloud computing and machine learning drive growth.
VB Templeman Mar 15 2022 3:08PM Emerging Tech
Nib switches on 'voicebot' in its support centre

Nib switches on 'voicebot' in its support centre

Powered by Amazon and open source components.
Kate Weber Oct 6 2021 11:50AM Software
Foxtel wants to 'proactively intervene' to address customer issues

Foxtel wants to 'proactively intervene' to address customer issues

Looks to sharpen its digital customer experience with transformation.
Kate Weber Jun 2 2021 6:54AM Strategy
Westpac scales up support platform for frontline bankers

Westpac scales up support platform for frontline bankers

Built with unused capabilities in existing tools, drives 'seven-figure' savings.
Ry Crozier Mar 24 2021 12:59PM Financial Services
Nestlé subsidiary sees sweet returns from data-driven transformation

Nestlé subsidiary sees sweet returns from data-driven transformation

New revenues flowing as data culture accelerates digital consumer engagement.
CI&T Mar 3 2021 3:31PM Partner Content
NSW govt offers coders $250k to improve access to justice

NSW govt offers coders $250k to improve access to justice

Innovation fund opens for a second time.
Kate Weber Feb 1 2021 6:52AM Software
Optus handles 84 percent of service inquiries in its digital channels

Optus handles 84 percent of service inquiries in its digital channels

Continues to refine bot designs.
Ry Crozier Nov 23 2020 6:50AM Software
Services Australia chatbot use soars 600 percent during COVID

Services Australia chatbot use soars 600 percent during COVID

More than five million hits in five weeks.
Justin Hendry Aug 4 2020 12:04PM Software
Australian Catholic Uni turns analytics onto student wellbeing

Australian Catholic Uni turns analytics onto student wellbeing

Data overhaul bears fruit.
Matt Johnston Jul 2 2020 5:37PM Projects
Sydney Uni spins up 'Corona-Bot' to handle influx of queries

Sydney Uni spins up 'Corona-Bot' to handle influx of queries

Providing insights on students' concerns.
Matt Johnston Apr 7 2020 6:57AM Projects
University of Adelaide chatbot checks international student eligibility

University of Adelaide chatbot checks international student eligibility

Benchmark Awards 2020 finalist.
Ry Crozier Feb 25 2020 7:00AM Projects

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