Govt funding starts flowing to agencies in real-time
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Australian Catholic Uni turns analytics onto student wellbeing
Data overhaul bears fruit.
Jul 2 2020 5:37PM
Sydney Uni spins up 'Corona-Bot' to handle influx of queries
Providing insights on students' concerns.
Apr 7 2020 6:57AM
University of Adelaide chatbot checks international student eligibility
Benchmark Awards 2020 finalist.
Feb 25 2020 7:00AM
Telstra builds ACE chatbot for its field technicians
To quiz internal contact centre and knowledge base.
Jan 30 2020 5:24PM
First finalists revealed for iTnews Benchmark Awards 2020
Digital assistants, world building and a new social network.
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Deakin's Genie assistant tackles 12,000 conversations a day
Uni prepares for commercialisation.
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Monash Uni takes student loan requests via Apple Business Chat
Also creates new group to uplift chatbots across institution.
May 7 2019 7:05AM
AGL trains its chatbot Alfie to comprehend Aussie understatement
Uses analytics to hear what customers are really asking.
Mar 13 2019 6:58AM
NAB's UBank gives face and voice to its home loan bot
Third evolution of its bot journey.
Feb 11 2019 12:01AM
Benchmark Awards 2019 Finalist: CUA AI chatbot
'Sam' learns from each customer to nail its sales pitch.
Feb 7 2019 10:52AM
ANZ gets its automation factory humming
Near two-year bid to create internal domain surfaces.
Jan 25 2019 7:05AM
eHealth Queensland plans tech support overhaul
Cloud pilot uses chatbots to answer calls faster.
May 29 2018 12:05PM
UBank chatbot drives home loan growth
Sees "outstanding" uplift from 10-month experiment.
Mar 23 2018 12:00PM
Sydney Uni chatbot speeds up finance admin
Will handle orders, invoices and queries.
Mar 8 2018 11:15AM
NAB switches on chatbot for business customers
Further foray into virtual banking.
Sep 4 2017 10:02AM
Lufthansa delays chatbot's responses to make it more 'human'
Beta users want more than a human-like name and avatar.
May 24 2017 6:34AM
UBank launches AI robot for home loan applications
Chatbot underpinned by Watson technology.
May 15 2017 8:52AM
Optus is building its own Siri to sit in calls
Exclusive: Natural language chatbot to access third-party services.
Nov 21 2016 3:00PM
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