Latest News
Gov pressed to end reliance on IT contractors, fill APS "capability gap"
Telstra, Optus trade multi-gigabit speed tests on 5G
ICAC pings two former TAFE NSW execs over software deal
Cyber incident takeover powers reintroduced to parliament
Australia to make permanent company laws allowing virtual AGMs
chatbot
Nib switches on 'voicebot' in its support centre
Powered by Amazon and open source components.
Oct 6 2021 11:50AM
Foxtel wants to 'proactively intervene' to address customer issues
Looks to sharpen its digital customer experience with transformation.
Jun 2 2021 6:54AM
Westpac scales up support platform for frontline bankers
Built with unused capabilities in existing tools, drives 'seven-figure' savings.
Mar 24 2021 12:59PM
Partner Content
Nestlé subsidiary sees sweet returns from data-driven transformation
New revenues flowing as data culture accelerates digital consumer engagement.
Mar 3 2021 3:31PM
NSW govt offers coders $250k to improve access to justice
Innovation fund opens for a second time.
Feb 1 2021 6:52AM
Optus handles 84 percent of service inquiries in its digital channels
Continues to refine bot designs.
Nov 23 2020 6:50AM
Services Australia chatbot use soars 600 percent during COVID
More than five million hits in five weeks.
Aug 4 2020 12:04PM
Australian Catholic Uni turns analytics onto student wellbeing
Data overhaul bears fruit.
Jul 2 2020 5:37PM
Sydney Uni spins up 'Corona-Bot' to handle influx of queries
Providing insights on students' concerns.
Apr 7 2020 6:57AM
University of Adelaide chatbot checks international student eligibility
Benchmark Awards 2020 finalist.
Feb 25 2020 7:00AM
Telstra builds ACE chatbot for its field technicians
To quiz internal contact centre and knowledge base.
Jan 30 2020 5:24PM
First finalists revealed for iTnews Benchmark Awards 2020
Digital assistants, world building and a new social network.
Jan 14 2020 12:40PM
Deakin's Genie assistant tackles 12,000 conversations a day
Uni prepares for commercialisation.
Sep 9 2019 1:25PM
Monash Uni takes student loan requests via Apple Business Chat
Also creates new group to uplift chatbots across institution.
May 7 2019 7:05AM
AGL trains its chatbot Alfie to comprehend Aussie understatement
Uses analytics to hear what customers are really asking.
Mar 13 2019 6:58AM
NAB's UBank gives face and voice to its home loan bot
Third evolution of its bot journey.
Feb 11 2019 12:01AM
Benchmark Awards 2019 Finalist: CUA AI chatbot
'Sam' learns from each customer to nail its sales pitch.
Feb 7 2019 10:52AM
ANZ gets its automation factory humming
Near two-year bid to create internal domain surfaces.
Jan 25 2019 7:05AM
eHealth Queensland plans tech support overhaul
Cloud pilot uses chatbots to answer calls faster.
May 29 2018 12:05PM
UBank chatbot drives home loan growth
Sees "outstanding" uplift from 10-month experiment.
Mar 23 2018 12:00PM
