Specsavers inks global managed services deal with Accenture

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Specsavers inks global managed services deal with Accenture

Eyes off tech rationalisation.

Accenture will take over IT managed services for global optometry giant Specsavers under a 10-country deal covering application maintenance, development, testing and infrastructure monitoring.

The five-year contract covers Specsavers’ IT operations across all 10 countries it trades in, including Australia and New Zealand. The value of the deal has not been disclosed.

Alongside support for existing IT systems, the contract will see Accenture help Specsavers reduce the number of business applications it uses globally.

The UK-headquartered discount optical and hearing care retailer has identified a rationalisation of in-store administration and data management systems as one of its key IT priorities for 2015-16.

In a statement, Specsavers cited lower operating costs, increased speed to market, and improvements to product quality as potential benefits of the deal.

“By delivering cost savings and efficiencies, Accenture will help us provide our customers with an enhanced experience,” Specsavers Global CIO Phil Pavitt said.

After launching its local retail operations in 2008, Specsavers has grown its Australian footprint to around 316 stores.

It is also one of the largest manufacturers of glasses in Australia, operating a manufacturing and support office in Port Melbourne that employs around 450 staff and produces around 80,000 products per week.

In recent years, Specsavers has stood up a global IT service desk to provide 24/7 support to its offices, stores, manufacturing and distribution sites. It has also rolled out new CRM systems in the UK, Ireland, Australia and New Zealand.

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