Router failure blamed for Virgin check-in outage

By

Twelve flights cancelled.

Virgin Australia was forced to deal with a backlog of flights over the weekend after a router failure caused a two-hour check-in system outage on Friday night.

Router failure blamed for Virgin check-in outage

Virgin’s customised Sabre system went down from around 7:30pm to 9:15pm on Friday, resulting in the cancellation of over a dozen of its domestic flights leaving from eight cities around the country.

The two-hour outage was caused by the failure of the Optus router that provides network service to the Sabre booking and check-in system, a Virgin spokesperson said. The system itself experienced no issues.

“We are working with Optus to conduct a full investigation to ensure that this does not happen again,” the spokesperson said.

The outage meant delays and a backlog of flights on Saturday. Virgin was forced to cancel some flights to accommodate affected customers and reposition delayed aircraft over the weekend.

Got a news tip for our journalists? Share it with us anonymously here.
Copyright © iTnews.com.au . All rights reserved.
Tags:

Most Read Articles

Service NSW centralises security, networking in mammoth CloudOps overhaul

Service NSW centralises security, networking in mammoth CloudOps overhaul

Sydney Zoo uses Microsoft Fabric to underpin data modernisation

Sydney Zoo uses Microsoft Fabric to underpin data modernisation

TfNSW's network services deal with Datacom hits $190m

TfNSW's network services deal with Datacom hits $190m

The Asus ZenWiFi Pro XT12 delivers fast, reliable wireless networking for SMBs

The Asus ZenWiFi Pro XT12 delivers fast, reliable wireless networking for SMBs

Log In

  |  Forgot your password?