In today’s hybrid work era, IT teams need more than just a ticketing tool - they need an intelligent, automated platform that keeps pace with business demands. Freshworks IT Service Management (ITSM) offers an intuitive, cloud-based solution that streamlines service delivery, improves end-user experiences, and drives productivity across the enterprise.
Built with AI-powered automation, Freshworks ITSM reduces manual effort, speeds up resolution times, and offers real-time insights to optimise service operations. From incident and change management to asset tracking and self-service portals, it empowers IT teams to work smarter, not harder.
Key Takeaways & Benefits:
- Rapid deployment with minimal configuration
- AI-driven ticket categorisation, routing, and resolution
- Customisable dashboards with actionable insights
- End-to-end ITIL-aligned service management
- Scalable for small teams or enterprise-wide rollouts
- Modern self-service portal and knowledge base
With Freshworks ITSM, organisations can cut costs, boost service levels, and enhance user satisfaction - all from one easy-to-use platform.
Learn more: freshworks.com
