Alstom IT unleashes annuity portal

By

Alstom IT has set up an online reseller notification service for licence renewals, offering licence expiry reminders and information consolidation from other vendors and distributors in one portal.

Alstom IT has set up an online reseller notification service for licence renewals, offering licence expiry reminders and information consolidation from other vendors and distributors in one portal.

Alstom IT unleashes annuity portal

Greg Newham, general manager at Alstom IT, said the move was all about “being proactive” and making IT easier.

“Previously, getting data on up coming renewals was a very time consuming process for both ourselves and our resellers,” he said.

Newham said that sometimes resellers revisited their customers only to find that some had just resigned with another supplier.

“With this system, the reseller gets a notification email 60 days prior to the renewal date and can then proactively revisit their customers,” he said.

Resellers had to juggle information on licensing and renewals from different distributors and vendors, with some offering their own proprietary software and service contracts as well, Newham said.

“We’ve designed the system to allow any product or service to be added, not just ours,” he said.

Alstom IT had surveyed 200 customers to find out what features were needed. Some 60 percent said they would “definitely” use the system, Newham said.

Another 36 percent said they might use it if the features were suitable. Alstom IT was considering including renewal details monthly, an ability to query or extract renewal information, email notification, ability to grant or remove access for certain users, and renewal data a year in advance, Newham said.

Angelo Racovalis, business director at Dolphin IT, had tried the system and found it useful.

“[Previously] we had to maintain an Excel spreadsheet with our seven software vendors placed in a separate tab. It’s a laborious exercise to keep up to date,” Racovalis said.

Got a news tip for our journalists? Share it with us anonymously here.
Tags:

Most Read Articles

ING Bank Australia cuts days off rate renegotiation, loan top-ups

ING Bank Australia cuts days off rate renegotiation, loan top-ups

Bendigo Bank set to axe 145 "jobs" in technology division

Bendigo Bank set to axe 145 "jobs" in technology division

NAB makes cuts to technology and enterprise operations division

NAB makes cuts to technology and enterprise operations division

ANZ's technology division to be impacted by planned cuts

ANZ's technology division to be impacted by planned cuts

Log In

  |  Forgot your password?