Recent articles by Andrew Colley

Optus takes on 450 staff to address triple zero crisis

Optus takes on 450 staff to address triple zero crisis

Sweeping overhaul of call centre and network division procedures.
Andrew Colley Nov 3 2025 5:42PM Telco/ISP
Optus fast-tracks network operations insourcing from Nokia

Optus fast-tracks network operations insourcing from Nokia

Will take on 150 new staff to overhaul "procedures".
Andrew Colley Nov 3 2025 9:48AM Networking
Samsung triple zero firmware issue set to grow as inquiry nears

Samsung triple zero firmware issue set to grow as inquiry nears

More than one issue involved.
Andrew Colley Nov 2 2025 1:28PM Telco/ISP
Labor passes new triple zero laws

Labor passes new triple zero laws

New custodian can directly intervene in sector.
Andrew Colley Oct 29 2025 12:24PM Telco/ISP
Home Affairs streamlines risk vetting for gov tech suppliers

Home Affairs streamlines risk vetting for gov tech suppliers

But demands vendors give security top priority.
Andrew Colley Oct 29 2025 6:50AM Security
The triple zero questions that won't go away

The triple zero questions that won't go away

Analysis: Why did carriers wait to block handsets they knew were a danger?
Andrew Colley Oct 29 2025 6:35AM Telco/ISP
Gov leans into real-time network outage register

Gov leans into real-time network outage register

Communications Minister tells ACMA to make it happen.
Andrew Colley Oct 28 2025 9:58AM Telco/ISP
ACCC accuses Microsoft of misleading 2.7 million Australians over M365 fees

ACCC accuses Microsoft of misleading 2.7 million Australians over M365 fees

Alleges customers weren't told they could opt out of Copilot.
Andrew Colley Oct 27 2025 1:07PM Software
ACMA rejects draft consumer code as calls to end self-regulation grow louder

ACMA rejects draft consumer code as calls to end self-regulation grow louder

Raises possibility of using legislative powers for direct regulation.
Andrew Colley Oct 24 2025 3:50PM Telco/ISP
Telstra finds firmware locked Samsung handsets to Vodafone for Triple-0 calls

Telstra finds firmware locked Samsung handsets to Vodafone for Triple-0 calls

Affected customers given 28 days to upgrade or be cut off.
Andrew Colley Oct 24 2025 11:34AM Telco/ISP
ACMA cracks down on mobile 000 'camp-on' failures

ACMA cracks down on mobile 000 'camp-on' failures

Testing rules arrive 18 months after they were recommended.
Andrew Colley Oct 22 2025 11:20AM Hardware
Qualitas Health puts 'Samantha' to work in 20 clinics

Qualitas Health puts 'Samantha' to work in 20 clinics

Google Gemini-based agent handling Australian patient records.
Andrew Colley Oct 22 2025 6:20AM Cloud
Aware Super moves AI closer with CEO's remit

Aware Super moves AI closer with CEO's remit

Elevates tech to executive committee.
Andrew Colley Oct 21 2025 6:50AM Financial Services
David Jones eyes AI super-agent opportunity

David Jones eyes AI super-agent opportunity

"Our CTO is very keen with this one".
Andrew Colley Oct 20 2025 6:33AM Software
Austrade to replace its data centre core network

Austrade to replace its data centre core network

Implementation targeted for mid-to-late 2026.
Andrew Colley Oct 16 2025 6:35AM Networking
ACCAN calls for real-time, single source of truth on outages

ACCAN calls for real-time, single source of truth on outages

Carrier lobby calls it excessive red tape
Andrew Colley Oct 15 2025 6:23AM Telco/ISP
Macquarie Bank on board with Google Gemini

Macquarie Bank on board with Google Gemini

Wants all employees using AI daily within six months.
Andrew Colley Oct 10 2025 1:10PM Cloud
ACL penalised $5.8m over Medlab Pathology breach

ACL penalised $5.8m over Medlab Pathology breach

Security weaknesses found in its systems.
Andrew Colley Oct 9 2025 12:43PM Security
Revenue NSW directed to document its AI risk

Revenue NSW directed to document its AI risk

Yet to be aligned with statewide frameworks.
Andrew Colley Oct 9 2025 6:58AM Emerging Tech
NAB highlights technical hurdles filtering for abuse in transaction descriptions

NAB highlights technical hurdles filtering for abuse in transaction descriptions

As other banks step up keyword monitoring.
Andrew Colley Sep 16 2020 3:44PM Financial Services

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