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Generative AI and user experience: The good, the bad, and the ugly
Ups and downs of generative AI.
Will Grant
Jul 6 2023 10:28AM
Emerging Tech
Bupa A/NZ loses its digital director
Insurer yet to start search for replacement.
Kate Weber
May 10 2021 7:00AM
Training & Development
NAB's shift to digital gets personal
Bad user experience cost the bank $11m in three weeks.
Ry Crozier
Sep 4 2018 12:37PM
Financial Services
DHS trial targets design weaknesses in digital services
Focuses on production use.
Ry Crozier
Apr 6 2018 6:30AM
Software
DFAT urged to update Smartraveller service
Traveller registration system “poorly utilised”, “unreliable”.
Paris Cowan
Feb 11 2015 11:11AM
Strategy
Usability tests an eye-opener for uni libraries
Eye-tracking, surveys improve library search services.
Liz Tay
Feb 2 2011 12:41PM
Strategy
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