next best conversation
CBA prompts 600,000 customers to spend unused credit card points
As data-driven conversations shift bank's thinking.
Oct 28 2019 12:58PM
NAB scales up next best conversation to 3500 bankers
After small business banking pilot delivers 100 percent revenue uplift.
Apr 9 2019 12:34PM
HSBC Australia avoids customer heat in online banking switch
Multi-year project to personalise outreach.
Jul 6 2018 6:56AM
CBA system suggests 20m customer conversations a day
Scales up suggestion engine with AI stack.
Jun 15 2018 7:04AM
