helpdesk

Officeworks takes ServiceNow across its IT, HR and facilities ops

Officeworks takes ServiceNow across its IT, HR and facilities ops

As part of a broader "big investment in IT".
Ry Crozier Oct 26 2021 12:35PM Strategy
NEC snatches $37m DFAT support deal from Fujitsu

NEC snatches $37m DFAT support deal from Fujitsu

Contract awarded for first major ICN tender.
Paris Cowan Aug 17 2015 6:27AM Networking
Westpac takes back outsourced service desks

Westpac takes back outsourced service desks

IBM outsourcing relationship shrinks.
Liz Tay Aug 6 2012 7:00AM Strategy
iiNet takes BoB Squad to Sydney, Melbourne

iiNet takes BoB Squad to Sydney, Melbourne

Mobile helpdesk heads east.
Brett Winterford Oct 24 2011 6:54PM Telco/ISP
Monash rolls out $2m BMC helpdesk system

Monash rolls out $2m BMC helpdesk system

Supports ICT shared service program.
Ry Crozier Mar 3 2010 5:14PM Software
Webinar: Put Twitter to work in your business

Webinar: Put Twitter to work in your business

Social media lessons for every IT manager today on the Twitter stream.
Staff Writers Sep 30 2009 5:33PM Strategy
IT relying on helpdesk calls to firefight problems

IT relying on helpdesk calls to firefight problems

Most IT managers still rely on helpdesk calls to discover problems in their applications, despite nearly two-thirds believing that poor application performance results in financial loss, according to new research from IT services provider Compuware.
Phil Muncaster Jan 20 2009 10:10AM Security
Aussie businesses ignore online customer inquiries

Aussie businesses ignore online customer inquiries

When it comes to answering your online customer queries, it looks like most Australian businesses can’t really be bothered.
Ashley Clark Jul 30 2008 8:07AM Training & Development
Cisco study: security-related helpdesk calls on the rise

Cisco study: security-related helpdesk calls on the rise

Security-related helpdesk calls are rising sharply with organisations planning to boost security spending next year to protect workers, new research shows.
Fiona Raisbeck Nov 13 2006 3:55PM Security

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