customer

IT execs not tackling customer service

IT execs not tackling customer service

Half are worried about the issue, but only one in five plan to spend money.
Matt Chapman Feb 16 2007 10:25AM Strategy
Major US clothing retailer hacked potentially affecting millions

Major US clothing retailer hacked potentially affecting millions

A major clothing retailer announced Wednesday that hackers accessed its network and stole an unknown amount of credit card information.
Dan Kaplan Jan 18 2007 5:40PM Security
Microsoft claims customer mandate for Novell Linux deal

Microsoft claims customer mandate for Novell Linux deal

Redmond's research finds 95 per cent of customers back alliance.
Robert Jaques Dec 13 2006 9:06AM Software
Gadget sites failing on customer service

Gadget sites failing on customer service

Simple questions going unanswered, says report.
Andrew Charlesworth Nov 13 2006 10:02AM Software
Email provider customer churn to soar

Email provider customer churn to soar

Study suggests 32 percent of marketers could switch services.
Shaun Nichols Nov 6 2006 9:32AM Software
Microsoft to launch customer service chat-bots

Microsoft to launch customer service chat-bots

Acquisition of Colloquis will lead to talking service system.
Shaun Nichols Oct 16 2006 10:07AM Software
Customer data stolen at Indian call centres

Customer data stolen at Indian call centres

Employees in outsourced call centres are stealing sensitive customer data and selling it on the black market, an investigation has found.
Fiona Raisbeck Oct 4 2006 5:20PM Security
The Month: HSBC launches review of customer security setup

The Month: HSBC launches review of customer security setup

HSBC's has launched a review of its customer security setup to address the flaws uncovered by researchers from Cardiff University, which could affect three million UK customers. The problem allowed security researchers armed with key logging software to access customers' bank accounts after only nine attempts.
Staff Writers Sep 4 2006 3:56PM Security
SAP: Customer spending stable after weak 2Q

SAP: Customer spending stable after weak 2Q

Software maker SAP said customer spending was stable and it was still winning business from competitors after it warned last week that second-quarter sales and operating earnings would miss expectations.
Reuters Staff Jul 21 2006 10:05AM Software
UK firms gamble with customer data

UK firms gamble with customer data

Just under half of UK IT directors are breaking the Data Protection Act and putting customer data at risk, according to a study by IT management firm Compuware.
Matt Chapman Jul 5 2006 10:00AM Software
Ernst & Young laptop, Hotels.com customer info, stolen

Ernst & Young laptop, Hotels.com customer info, stolen

More than 240,000 Hotels.com customers are at risk for identity theft after an unencrypted laptop containing their personal information was stolen from the locked car of an Ernst & Young (E&Y) employee.
Dan Kaplan Jun 2 2006 10:04PM Security
Telstra grows board, customer service

Telstra grows board, customer service

Telstra has announced that it has appointed two non-executive directors to help the telco transition itself into a more competitive organisation.
Staff Writers May 18 2006 1:46PM Telco/ISP
Marriott customer data missing

Marriott customer data missing

A division of the Marriott International hotel empire has notified more than 200,000 clients of back-up security tapes missing from the company’s Orlando corporate offices.
Frank Washkuch Dec 28 2005 8:31PM Security
Sony faces customer rebellion after rootkit blunder

Sony faces customer rebellion after rootkit blunder

Sony-BMG Music Entertainment's use of spyware techniques for copyright protection is only the latest example of a trend that will likely promote a “consumer backlash," industry experts have warned.
William Eazel Nov 16 2005 12:26PM Security
Verizon leaves customer data exposed

Verizon leaves customer data exposed

Verizon website programmers have potentially put millions of customers personal data at risk.
David Quainton Aug 12 2005 5:24PM Security
Cyberattack exposes T-Mobile customer data

Cyberattack exposes T-Mobile customer data

An attacker accessed the names and Social Security numbers of 400 T-Mobile USA customers and also investigative data on a U.S. Secret Service agent's personal PDA.
Marcia Savage Jan 14 2005 11:50PM Security
Developers need to wake up to customer needs

Developers need to wake up to customer needs

Peter Stephenson Dec 6 2004 12:32PM Security
VARs top customer shopping list for single-function printers

VARs top customer shopping list for single-function printers

Value-added resellers have emerged as the preferred choice of channel for Australian business customers seeking to purchase single-function printers.
Fleur Doidge Sep 21 2004 12:00AM Hardware
Telstra gains one millionth CDMA customer

Telstra gains one millionth CDMA customer

Telstra has announced its one-millionth customer on the high speed CDMA mobile network.
Ty Pendlebury Sep 20 2004 12:00AM Telco/ISP
Telcos should focus on customer needs: ACA

Telcos should focus on customer needs: ACA

Customers have mixed feelings about their satisfaction with telecommunications companies, according to a survey.
Staff Writers Aug 19 2004 12:00AM Telco/ISP

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