Amazon Connect

Cochlear plugs AI into its global contact centre operations

Cochlear plugs AI into its global contact centre operations

Augments its two-and-a-half year-old Amazon Connect environment.
Ry Crozier Dec 5 2025 6:40AM Cloud
eHealth NSW turns on advanced capabilities of Amazon Connect

eHealth NSW turns on advanced capabilities of Amazon Connect

To guide agents, train chatbots, and plan resource allocation.
Jeremy Nadel Oct 9 2023 12:25PM Cloud
NAB nears end of large-scale contact centre re-platforming

NAB nears end of large-scale contact centre re-platforming

Four years after becoming an early adopter of Amazon Connect.
Kate Weber Jan 24 2023 7:00AM Financial Services
Nib switches on 'voicebot' in its support centre

Nib switches on 'voicebot' in its support centre

Powered by Amazon and open source components.
Kate Weber Oct 6 2021 11:50AM Software
Vocus migrates contact centre to run on Amazon Connect

Vocus migrates contact centre to run on Amazon Connect

Handles calls for its enterprise, government, and wholesale business.
Ry Crozier Aug 12 2021 8:10AM Cloud
Aussie replatforms contact centre systems

Aussie replatforms contact centre systems

Selects Amazon Connect.
Tess Bennett Dec 16 2020 7:01AM Strategy
David Jones transforms customer service to meet online growth

David Jones transforms customer service to meet online growth

Re-platforms to a mix of Amazon Connect and Salesforce.
Ry Crozier Jul 16 2020 6:58AM Cloud
NAB to use customised voice in its call centres

NAB to use customised voice in its call centres

Based on new capability offered by cloud provider AWS.
Ry Crozier Feb 5 2020 6:25AM Financial Services
NAB re-platforms call centres onto Amazon Connect

NAB re-platforms call centres onto Amazon Connect

Adding IVR options will no longer cost $70k and take months.
Ry Crozier Dec 10 2019 7:07AM Financial Services
NSW Health bolts cloud telephony onto ServiceNow transformation

NSW Health bolts cloud telephony onto ServiceNow transformation

Deploys to service desk, shared services environments in eight weeks.
Ry Crozier Oct 24 2019 1:07PM Cloud

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