With Bezos out as Amazon CEO, is this the end of his ominous question-mark emails?

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Correcting customer complaints.

With Bezos out as Amazon CEO, is this the end of his ominous question-mark emails?
For staff at Amazon.com, the departure of CEO Jeff Bezos may spell the end of one of the company's unusual and, for some managers, frightening practices: the "question-mark" email. Bezos, whose email address is public, receives customer complaints that he then forwards to a ...

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