Telstra mobile services go down in NSW, ACT

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All customers affected.

Telstra users in the ACT and NSW were unable to access mobile, voice and data services this morning after the telco suffered a network outage.

Telstra mobile services go down in NSW, ACT

The outage affected all Telstra customers in the territory and state respectively for 16 minutes from 11:25am, the telco said.

“The outage occurred when some of our mobile network controllers in Sydney lost service,” a spokesperson said.

“We are investigating the root cause of the issue."

It did not clarify how many exchanges or customers were affected.

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