Customers of the National Australia Bank’s merchant and business banking facility NAB Connect have been hit by an outage that appears to have started at around lunchtime on Friday, with users that complaining end of month payments processing has been knocked offline.
As is now customary, disgruntled users took to social media to take the bank to task as the institution scrambled to restore services during the busy Friday afternoon and evening libation period.
“Some NAB merchant terminals in NSW may be intermittently unavailable due to an external network issue. Customers can still process payments via our automated phone service, calling 13 35 14, selecting option 4. Please be sure to know your store ID to process a payment,” NAB said in a tweet.
Users were not impressed.
@NAB will NAB connect be restored today?— Gerrard Woods (@gerrardwoods) February 28, 2020
Any time frame?— Gerrard Woods (@gerrardwoods) February 28, 2020
Others users complained of lengthy waits.
@NAB is there a NAB connect outage at present?— Democracy Manifest (@VasquezMcWong) February 28, 2020
Unable to connect for the last 45 minutes.
NAB said the issue stemmed from authentication problems that were keeping customers out of the system.
“We’re currently experiencing login failures preventing customers from accessing NAB Connect. Our technology team is currently working to fix the problem as soon as possible. We apologise to customers for any inconvenience and appreciate their patience while we fix the problem,” a NAB spokesperson told iTnews.
The latest NAB outage for business customers is the second in as many months.
In January customers of NAB's health business payments play HICAPs were also knocked offline.
The latest outage comes as the Reserve Bank of Australia continues to apply pressure to banks to improve their uptime, having previously put institutions on notice they will be named and shamed over downtime.
The NAB advised the problem was resolved at around 7pm on Friday night.