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Meta testing a 'human concierge' for its new personal AI agent, Muse

By Katie Paul

Sep 23 2026 6:50AM

Contractors sit in the background handling tasks.

Meta testing a 'human concierge' for its new personal AI agent, Muse

Meta has been testing a “human concierge” for its new personal AI assistant, Muse, which ⁠entails having human ⁠contractors quietly handle some of the phone calls placed via the digital agent, according to internal company posts seen by Reuters. The Facebook and ...

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