Macquarie Telecom to bring NOC back in house

Macquarie Telecom will insource its network operations centre from Nokia, re-establishing the capability adjacent to its ‘HUB’ customer service centre in Sydney.

The carrier used its full-year results today to briefly reveal the plans to take back the NOC function for its telecoms business, and to “invest in new data networking technology”.

A spokesperson was unavailable for comment at the time of publication.

Macquarie Telecom is understood to have used outsourced services from Alcatel-Lucent – now Nokia – for most of the past decade.

Alcatel ran Macquarie Telecom’s contact centre operations until June 2010, when Macquarie insourced the operation and renamed it ‘The HUB’.

Six years later, the telco will now follow suit in bringing its NOC functions back in-house.

The exact timeline and transition plan for the NOC function is unclear. The telco’s financial filings say only that bringing it in-house will “materially reduce costs and further improve service delivery in FY18”.

A Nokia spokesperson has also been contacted for additional comment.

iTnews understands Macquarie Telecom will house its NOC in the same location as the HUB in the hope of realising customer support synergies and providing career opportunities for graduates it recruits into the customer service operation.

Macquarie Telecom today reported FY16 revenues of $202.6 million, up five percent on the prior year. Its net profit after tax was $5.4 million, compared to a $4.3 million loss in FY15.

The company will provide updates on its FY17 performance to date when it convenes its AGM in late November.