The company said in a statement that the update was not expected to have any impact on the BlackBerry infrastructure, but admitted that it had done insufficient testing.
The flawed update prevented all communications between the system's database and cache. The company then attempted to move to a back-up server, but this process failed causing a further delay in restoring the service to users.
The BlackBerry service was out for roughly 12 hours between Tuesday evening on 17 April and Wednesday morning on 18 April. The outage only affected accounts in the US, including users who were roaming in other regions.
The wireless email service for North America relies on a single data centre in Canada.
RIM apologised for the outage and said that it had revamped its testing and recovery procedures to prevent similar issues in the future.
Flawed update caused BlackBerry outage
By
Tom Sanders
on
Apr 24, 2007 10:14AM
BlackBerry maker Research in Motion is blaming last week's wireless email outage on a bad update to its caching system.
Got a news tip for our journalists? Share it with us anonymously here.
Partner Content
Promoted Content
Security: Understanding the fundamentals of governance, risk & compliance
Promoted Content
Why Genworth Australia embraced low-code software development
Promoted Content
How to turn digital complexity into competitive advantage
Promoted Content
The Great Resignation has intensified insider security threats
Sponsored Whitepapers
Free eBook: Digital Transformation 101 – for banks
Why financial services need to tackle their Middle Office
Learn: The latest way to transfer files between customers
Extracting the value of data using Unified Observability
Planning before the breach: You can’t protect what you can’t see
