Flawed update caused BlackBerry outage

By

BlackBerry maker Research in Motion is blaming last week's wireless email outage on a bad update to its caching system.

Flawed update caused BlackBerry outage
  The company said in a statement that the update was not expected to have any impact on the BlackBerry infrastructure, but admitted that it had done insufficient testing.

The flawed update prevented all communications between the system's database and cache. The company then attempted to move to a back-up server, but this process failed causing a further delay in restoring the service to users.

The BlackBerry service was out for roughly 12 hours between Tuesday evening on 17 April and Wednesday morning on 18 April. The outage only affected accounts in the US, including users who were roaming in other regions.

The wireless email service for North America relies on a single data centre in Canada.

RIM apologised for the outage and said that it had revamped its testing and recovery procedures to prevent similar issues in the future.
Got a news tip for our journalists? Share it with us anonymously here.
Copyright ©v3.co.uk
Tags:

Most Read Articles

NSW gov to house drones permanently at traffic hotspots

NSW gov to house drones permanently at traffic hotspots

Health signs $37m device-as-a-service deal

Health signs $37m device-as-a-service deal

Third of chip production could face copper supply disruptions by 2035

Third of chip production could face copper supply disruptions by 2035

Apple loses bid to dismiss US smartphone monopoly case

Apple loses bid to dismiss US smartphone monopoly case

Log In

  |  Forgot your password?