Fibre break hits Vocus customers across two states

Vocus customers across Victoria and NSW experienced a major service outage after one of the carrier's fibre links broke at Broadford, north of Melbourne.

Vocus notified customers at around 10 am AEST that the cut had impacted intercapital and regional transmission capacity and traffic from two states.

“Vocus has identified a fault on the network affecting inter-capital transmission and regional transmission services due to a fibre break [approximately 32 kilometres from Melbourne]," it said.

"Vocus has engaged the T3 technical fibre team for further investigation."

iTnews has contacted Vocus seeking comment on the cause of the break which, according to its service outage page, occurred around 8.40 am AEST today.

At 11.15 am AEST Vocus reported that it had deployed splicing technicians to location of the break.

“Vocus field technicians have arrived on site and are currently investigating the issue. Splicing contractors are en route to the site. Next update to be provided once available,” the carrier wrote.

At the time of publication, Vocus had not provided a further update on when the link would be repaired and the outage resolved.

It’s not known how many customers have been impacted by the outage.

The issue impacted iTnews on Friday morning, although access to the site has now been restored.

More to come