Emerging Tech

Uniting launches first in-house generative AI tool

Uniting launches first in-house generative AI tool

With broader plans to embrace AI technology.
Kate Weber Mar 13 2025 7:02AM Software
P&N Group takes "conservative" AI approach for its customer and staff experience

P&N Group takes "conservative" AI approach for its customer and staff experience

Has a "crawl, walk and run" mindset.
Kate Weber Mar 6 2025 1:48PM Emerging Tech
Case study: NGM Group plots next steps for better agent experience

Case study: NGM Group plots next steps for better agent experience

Looks at 'copilots' and other AI-based tools.
Kate Weber Mar 6 2025 1:41PM Emerging Tech
Virgin Australia to bring conversational AI into contact centres

Virgin Australia to bring conversational AI into contact centres

For guests and Velocity members.
Kate Weber Feb 27 2025 6:44AM Emerging Tech
Ramsay Health Care pilots AI-powered clinical documentation tool

Ramsay Health Care pilots AI-powered clinical documentation tool

Reduces time spent on manual notetaking in clinical settings.
Kate Weber Feb 18 2025 6:39AM Software
NSW DCS looks to GenAI for inclusive service, info access

NSW DCS looks to GenAI for inclusive service, info access

Multilingual capabilities attractive, but need work.
Kate Weber Dec 19 2024 11:41AM Emerging Tech
UNSW ramps up AI capabilities with ChatGPT trial

UNSW ramps up AI capabilities with ChatGPT trial

Will determine future ecosystem integration.
Eleanor Dickinson Dec 19 2024 6:36AM Software
Optus lands CBA's Jesse Arundell for its new AI division

Optus lands CBA's Jesse Arundell for its new AI division

Emerging tech leader makes switch.
Eleanor Dickinson Dec 11 2024 6:30AM Software
Case Study: University of Newcastle taps VR speech therapy programs

Case Study: University of Newcastle taps VR speech therapy programs

Offers field experience.
Kate Weber Nov 21 2024 1:48PM Emerging Tech
Macquarie Group rolls out GenAI chat tool globally

Macquarie Group rolls out GenAI chat tool globally

Has about 5000 active users each week.
Kate Weber Nov 21 2024 6:35AM Emerging Tech
Coles Group doubles down on digital

Coles Group doubles down on digital

Adds further digital features, pursues multiple avenues of innovation.
Kate Weber Nov 19 2024 6:35AM Digital Nation
Case Study: Barbeques Galore enhances in-store and online channels

Case Study: Barbeques Galore enhances in-store and online channels

For both in-store and online consumers.
Kate Weber Oct 10 2024 2:13PM Emerging Tech
US nuclear plants won't power up Big Tech's AI ambitions right away

US nuclear plants won't power up Big Tech's AI ambitions right away

Massive electricity needs spur urgent discussions.
Laila Kearney and Timothy Gardner Sep 25 2024 4:07PM Emerging Tech
Alinta Energy to be transparent with AI

Alinta Energy to be transparent with AI

Build trust and go slow.
Digital Nation Staff Sep 23 2024 3:02PM Emerging Tech
Defence to migrate 100,000 ADF personnel to new HR tool

Defence to migrate 100,000 ADF personnel to new HR tool

As part of ERP overhaul that will now take until 2030 to complete.
Eleanor Dickinson Sep 23 2024 12:06PM Emerging Tech
Australia's RBA to prioritise wholesale CBDC work over retail

Australia's RBA to prioritise wholesale CBDC work over retail

A top policymaker said on Wednesday.
Staff Writer Sep 18 2024 10:43AM Emerging Tech
TAL Australia tackles AI amongst staff first

TAL Australia tackles AI amongst staff first

Before shifting to customers.
Digital Nation Staff Sep 13 2024 5:00PM Emerging Tech
OpenAI launches new series of AI models with 'reasoning' abilities

OpenAI launches new series of AI models with 'reasoning' abilities

Launching its "Strawberry" series of AI models designed to spend more time processing answers to queries in order to solve hard problems.
Katie Paul and Anna Tong Sep 13 2024 5:24AM Emerging Tech
South Korea summit to target 'blueprint' for using AI in the military

South Korea summit to target 'blueprint' for using AI in the military

Though any agreement is not expected to have binding powers to enforce it.
Joyce Lee Sep 9 2024 3:38PM Emerging Tech
Australia plans AI rules on human oversight, transparency

Australia plans AI rules on human oversight, transparency

Plans to introduce targeted AI rules including human intervention and transparency amid a rapid rollout of AI tools by businesses and in everyday life.
Renju Jose Sep 5 2024 4:29PM Emerging Tech

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