service

Aussie businesses ignore online customer inquiries

Aussie businesses ignore online customer inquiries

When it comes to answering your online customer queries, it looks like most Australian businesses can’t really be bothered.
Ashley Clark Jul 30 2008 8:07AM Training & Development
The emergence of crimeware as a service

The emergence of crimeware as a service

As the malware threat landscape continues to evolve, hackers are constantly changing techniques to counteract detection technologies vendors develop.
Ryan Sherstobitoff, chief corporate evangelist, Panda S Jul 22 2008 12:00PM Security
Internode invests in IPv6 service

Internode invests in IPv6 service

Internet service provider Internode has invested in Internet Protocol version 6 (IPv6) as part of its standard service, for end users.
Lilia Guan Jul 19 2008 10:15AM Telco/ISP
DIAC extends IT service contract with CSC for $110M

DIAC extends IT service contract with CSC for $110M

The Australian Department of Immigration and Citizenship (DIAC) has signed a two-year information technology contract extension with US-owned service provder, CSC.
Staff Writers Jun 24 2008 4:48PM Hardware
Government launches alert service to kick off E-security Week

Government launches alert service to kick off E-security Week

The Federal Government kicked-off National E-security week today with the launch of a new security alert service for internet users and small businesses.
Staff Writers Jun 6 2008 3:01PM Security
HP offers security as a service

HP offers security as a service

HP’s Assessment Management Platform, which brings together all of HP’s security products, will now be offered as a software-as-a-service package to enable firms to accelerate the deployment of web applications.
Rosalie Marshall May 29 2008 2:42PM Security
Symantec launches fraud consulting service

Symantec launches fraud consulting service

Symantec has launched an online fraud consulting service aimed at stemming Web-based crime..
Shaun Nichols May 20 2008 3:34PM Security
Symantec launches fraud consulting service

Symantec launches fraud consulting service

Symantec has launched an online fraud consulting service aimed at stemming web-based crime.
Shaun Nichols May 20 2008 8:43AM Security
Webroot launches $1 million security data centre

Webroot launches $1 million security data centre

Security provider Webroot this week launched its first data centre in the southern hemisphere to support its expansion into the Asia Pacific market.
Liz Tay May 9 2008 7:41AM Security
Microsoft delays release of latest XP service pack

Microsoft delays release of latest XP service pack

On the eve of the scheduled release of Windows XP Service Pack 3, Microsoft has delayed the push-out because of a compatibility problem.
Jim Carr Apr 30 2008 2:19PM Security
Windows XP Service Pack set for release next week

Windows XP Service Pack set for release next week

Microsoft on Monday released Windows XP Service Pack 3 to manufacturing and said that it will be available for download April 29.
Jim Carr Apr 22 2008 10:00AM Security
Customer service crippled by email

Customer service crippled by email

Email is officially the UK's worst channel for customer service, according to recent research from e-service provider Transversal. UK customers are being failed by slow and unhelpful responses.
Staff Writers Mar 19 2008 7:31AM Software
Cisco takes service routers to the edge

Cisco takes service routers to the edge

Aggregation Services Router 1000 unveiled at CeBIT.
Ian Williams Mar 6 2008 7:00AM Networking
Ovum: Microsoft’s vision for IT service providers and software developers

Ovum: Microsoft’s vision for IT service providers and software developers

Microsoft provided an update on everything that it sells to service providers including software and services that operators use to run their internal businesses, which account for an overwhelming portion of the revenue.
Lilia Guan Feb 15 2008 3:16PM Software
Service provider networking kit sales jump

Service provider networking kit sales jump

Global service provider switching and routing equipment sales grew to $2.94bn in the final quarter of 2007, a 17 per cent increase compared to the same period 12 months previously..
Robert Jaques Feb 13 2008 2:08PM Hardware
Yahoo takes locks off hosting service

Yahoo takes locks off hosting service

Yahoo has removed the storage limits on its web hosting service for small businesses, offering unlimited disk space, data transfers and email storage for US$11.95 per month..
Shaun Nichols Feb 12 2008 7:43AM Storage
UK banks rapped for poor online service

UK banks rapped for poor online service

UK banks and building societies deliver poor levels of online customer service, according to a study of 52 leading European financial services companies commissioned by IBM and Kana Software.

Robert Jaques Feb 7 2008 3:23PM Networking
AOL trials IM service for hard of hearing

AOL trials IM service for hard of hearing

AOL has created an instant messaging system designed for deaf and hard of hearing users.
Matt Chapman Jan 21 2008 2:50PM Software
ACCC publishes exemption applications from Telstra

ACCC publishes exemption applications from Telstra

The Australian Competition and Consumer Commission (ACCC) has published Telstra's exemption applications made in relation to its supply of the domestic transmission capacity service (DCTS) for tail-end and inter-exchange DTCS in CBD areas.
Staff Writers Jan 7 2008 1:29PM Telco/ISP
CSG buys WA consulting service for $20M

CSG buys WA consulting service for $20M

Australian ITC provider CSG has acquired WA-based service provider, Change Corporation.
Lilia Guan Dec 19 2007 3:20PM Financial Services

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