service nsw

Service NSW rolls out MFA to 95 percent of externally-facing systems

Service NSW rolls out MFA to 95 percent of externally-facing systems

Prompted by 2020 phishing attack that impacted 103,000 customers.
Justin Hendry Aug 27 2021 6:50AM Strategy
NSW govt extends digital photo card trial to more than 200 suburbs

NSW govt extends digital photo card trial to more than 200 suburbs

In Western Sydney and the Blue Mountains.
Justin Hendry Aug 5 2021 11:41AM Software
Service NSW to hire 200 engineers, designers

Service NSW to hire 200 engineers, designers

Recruitment drive gets underway.
Justin Hendry Jul 22 2021 12:27PM Strategy
Ex-Service NSW CSTO lands at Deloitte Australia

Ex-Service NSW CSTO lands at Deloitte Australia

Michael Cracroft joins consulting giant.
Justin Hendry Jul 22 2021 6:42AM Training & Development
Service NSW failed to buy data tool to identify bushfire funds fraud

Service NSW failed to buy data tool to identify bushfire funds fraud

Offered one tool, committed to another, didn’t deploy either.
Justin Hendry Jun 17 2021 12:59PM Strategy
Service NSW told to tighten access controls after system misuse

Service NSW told to tighten access controls after system misuse

ICAC uncovers 'serious corrupt conduct' by customer service officer.
Justin Hendry May 11 2021 1:32PM Security
Service NSW unable to notify 54,000 customers impacted by cyber attack

Service NSW unable to notify 54,000 customers impacted by cyber attack

More than half the people who had data stolen.
Justin Hendry Mar 26 2021 4:29PM Security
Service NSW app outage knocks QR code check-ins offline

Service NSW app outage knocks QR code check-ins offline

Digital driver licence access also impacted.
Justin Hendry Mar 11 2021 4:26PM Software
Service NSW piloting secure data transfer after email compromise

Service NSW piloting secure data transfer after email compromise

But email remains core to data sharing with agencies.
Justin Hendry Feb 4 2021 6:54AM Software
NSW govt kicks off digital photo card trial

NSW govt kicks off digital photo card trial

Builds on success of digital driver’s licence.
Justin Hendry Feb 2 2021 11:55AM Software
Meet the state government finalists in the 2021 iTnews Benchmark Awards

Meet the state government finalists in the 2021 iTnews Benchmark Awards

Insiders speak about check-in apps and a large-scale digital twin.
Staff Writer Jan 29 2021 12:38PM Projects
Service NSW app hit by two-hour outage

Service NSW app hit by two-hour outage

Causing Covid safe check-in problems.
Staff Writer Jan 7 2021 5:40PM Software
Service NSW told to urgently improve data handling after cyber attack

Service NSW told to urgently improve data handling after cyber attack

Audit finds problems by the bucket load.
Justin Hendry Dec 18 2020 5:51PM Strategy
Service NSW finds cyber attack impacted 80,000 fewer customers

Service NSW finds cyber attack impacted 80,000 fewer customers

But only after wrongly notifying 25,000 people.
Justin Hendry Dec 16 2020 11:28AM Security
NSW digital driver's licence demand is triple first-year estimates

NSW digital driver's licence demand is triple first-year estimates

Hits two million downloads.
Justin Hendry Dec 7 2020 11:38AM Software
NSW govt slows its roll on digital transactions

NSW govt slows its roll on digital transactions

Service NSW's attention turns to 'tell us once'.
Justin Hendry Nov 18 2020 12:50PM Strategy
Service NSW puts cost of cyber attack at $7 million

Service NSW puts cost of cyber attack at $7 million

NSW budget sets aside $5 million for IT security upgrade.
Justin Hendry Nov 17 2020 3:44PM Strategy
NSW pushes its QR code app ahead of digital contact tracing mandate

NSW pushes its QR code app ahead of digital contact tracing mandate

Businesses 'strongly encouraged' to adopt before November 23.
Justin Hendry Nov 11 2020 4:21PM Software
NSW changes direction with digital driver's licence 'copy solution'

NSW changes direction with digital driver's licence 'copy solution'

After failing to find privacy enhancing approach.
Justin Hendry Oct 19 2020 6:52AM Security
Services Australia to bring digital kiosks, wait tracking to service centres

Services Australia to bring digital kiosks, wait tracking to service centres

Becomes more like Service NSW.
Justin Hendry Sep 17 2020 12:15PM Strategy

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