Service NSW app outage knocks QR code check-ins offline

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Service NSW app outage knocks QR code check-ins offline

Digital driver licence access also impacted.

Service NSW experienced a widespread outage of its mobile app on Thursday that prevented citizens from checking into businesses and accessing the digital driver licence for four hours.

The problems emerged just after 2:00pm AEDT on Thursday, with users reporting difficulties accessing the in-app CovidSafe check-in tool.

Under rules introduced in January, NSW residents are required to log their attendance at venues by scanning a QR code using the tool.

The information is used by NSW Health officials for contact tracing.

Service NSW acknowledged an “issue affecting multiple Service NSW transactions and services” in a tweet at 3:00pm.

“We’re working to resolve this ASAP and sincerely apologise for the inconvenience.Please note the digital driver licence should still be available as a cached version,” it said.

By 6:00pm, some service had begun returing to normal. All other services were restored  by 7:30pm.

The problems come two months after the last major outage of the Service NSW app, which also left people unable to log their visits.

The app has now been downloaded more than 4 million times – or by approximately 75 percent of NSW’s adult population. It has facilitated in excess of 117 million check-ins.

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