child support

DHS claims urgent child support IT problems fixed

DHS claims urgent child support IT problems fixed

But wider overhaul remains postponed.
Justin Hendry May 30 2019 12:30PM Strategy
Human Services told to fix broken child support IT system immediately

Human Services told to fix broken child support IT system immediately

Does not achieve core outcomes of the original business case: Deloitte review.
Justin Hendry May 23 2019 7:20AM Strategy
Centrelink wants new software to learn why it annoys customers

Centrelink wants new software to learn why it annoys customers

System to collect, track feedback.
Justin Hendry Mar 11 2019 12:30PM Strategy
Deloitte to upgrade DHS child support system

Deloitte to upgrade DHS child support system

But which system remains unclear.
Justin Hendry Aug 27 2018 12:00PM Strategy
DHS boots staff off new SAP child support system

DHS boots staff off new SAP child support system

While it considers way forward.
Justin Hendry Aug 13 2018 11:10AM Strategy
DHS spends big to find child support system answers

DHS spends big to find child support system answers

Scope of Deloitte review expands.
Justin Hendry Jul 3 2018 12:02PM Strategy
DHS reveals cause of child support system outage

DHS reveals cause of child support system outage

WAN optimisation conflicts with old system.
Justin Hendry Jun 1 2018 1:26PM Strategy
DHS used up child support system project budget two years ago

DHS used up child support system project budget two years ago

Forced to rely on BAU funds.
Justin Hendry Apr 27 2018 6:53AM Strategy
How DHS staff got stuck using two child support systems

How DHS staff got stuck using two child support systems

And spent $102 million in the process.
Justin Hendry Mar 23 2018 2:00PM Strategy
Human Services scores $580 million ICT revamp

Human Services scores $580 million ICT revamp

Budget 2011: Centrelink, Medicare land $373.6 million over four years to integrate ICT infrastructure.
John Hilvert May 10 2011 8:10PM Financial Services

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