Unisys has inked a four-year, $140 million contract with the Australian Department of Immigration and Multicultural Affairs (DIMA) to provide a range of outsourced desktop services.
The desktop outsourcing contract covers selected end-user computing services, including service desk operations, business support services and applications support; as well as secure e-mail and Internet services.
Unisys anticipates the deal will involve streamlining IT services, particularly in resolving routine help desk queries, but also by reducing first-level calls. Unisys will also provide services to maintain the stability of the DIMA's IT infrastructure.
Tony Henshaw, vice president of outsourcing services at Unisys Asia-Pacific, said the firm’s ability to combine IT management services with security has been central to DIMA’s decision to outsource to Unisys.
“The Australian Federal Government market is a strategically important one for Unisys in the context of a strong international commitment to the public sector and we continue to make significant investments here,” added Henshaw.
Unisys inks $140m public sector contract
By Staff Writers on Jan 23, 2007 3:51PM
Major outsourcing deal with the Australian Department of Immigration and Multicultural Affairs