Optus wins $143m extension to Immigration telco contract

The agreement will see Optus and its services subsidiary Alphawest implement a virtual contact centre and roll out VoIP to more than 7,000 seats.

This will involve, in part, the Department transitioning its WAN services across to the Optus Evolve IP network.

The Department will also switch its mobile fleet over to the Optus 3G network. It is anticipated staff will be able to access wireless broadband services as part of the deal.

The agreement also includes provision of an on-site service delivery team to manage the system, monitor the network and conduct capacity planning.

“The extension of our relationship with [the Department] beyond traditional telephony services is testament to the increased value we provide enterprise customers as they move towards truly converged communications,” said John Simon, managing director of the enterprise and business group at Optus.

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