Ninefold customers across Australia and the Asia Pacific have experienced service outages for at least ten hours this morning, following scheduled maintenance last night.
The hosting service provider notified customers at 2:00am that it was having issues resolving IP addresses at its Asia Pacific 1 data centre - understood to reside in Macquarie Telecom's Intellicentre 2 data centre in north-west Sydney - with virtual applications, servers and new deployments affected.
By 7:00am the company notified customers that staff had managed to get applications and servers back online, in conjunction with vendor partner Citrix, but server issues still remained.
“Our engineers are bringing affected customers back online in batches but we encourage you to log a ticket if you remain affected so we can check your individual situation,” the company advised via its status page at 10:00am.
Ninefold virtual server customers across the region continued to experience issues until 12:00pm, at which time Ninefold advised the majority of affected customers had been returned to normal operations. Full service appeared to have been restored at 12:15pm.
It is unclear whether the issue relates to maintenance the company conducted on APAC1 from 10pm Sunday night to 1:30am this morning.
The maintenance aimed to “improve performance and stability”, and required virtual servers hosted in the data centre to be restarted, with no new apps or virtual servers able to be deployed during the maintenance period.
The company has been contacted for comment.
The cloud hosting provider, which specialises in hosting Ruby on Rails apps, is a subsidiary of Macquarie Telecom and offers services from data centres in both Australia and the United States.