While Telstra maintained that its BigPond services returned to normal late last week for most of its customers, that was little comfort to Ken Hargreaves who was still waiting on crucial e-mails that were lost during the ISP's four-day national outage.
To rub salt in, Hargreaves, who lived south west of Brisbane said BigPond's help desk has not answered his pleas.
"I haven't received the missing emails or any response from Telstra since contacting the help desk," Hargreaves told iTnews.
"It just annoyed me that they would go to press saying none had been lost when clearly they had lost some."
A Telstra spokesman said he would investigate Hargreaves' problems.
Last week's BigPond outages affected dialup, cable, ADSL, satellite and 3G Next G wireless services across the east coast and e-mail nationally.
Telstra said they were caused by a BigPond server failure but by Friday the service was "back to normal".
Other iTnews readers experienced similar problems.
"No loss of emails, but late delivery very common," reader "IandL-S" posted to an iTnews forum.
"Main problem is that the mail server refuses to recognise my password when auto-checking mail.
"if I add it manually it works. Not clear if this problem has been sorted yet. It is less frequent but who knows."