Avaya terminates Touchbase contract

VoIP vendor Avaya has terminated a five-year partnership with Touchbase after the integrator refused to sign a new contract which restricted its ability to offer services.

Magnus Maynard, managing director, Touchbase said the integrator refused to agree to stipulations which restricted its service capabilities.

“Avaya asked us to sign a new contract that precluded us from providing services to our client base and limited services to others. We had our contract terminated on the 28 February," he said.

Maynard said the integrator was getting on with business and has received support from its other vendor partners, Cisco and Genesys.

“We have specific reasons why we choose certain vendors. We make sure our [vendor] partners are interested in [our] clients,” he said.

Maynard said the dispute was only between the local branches of the integrator and the vendor.

“It's the local branch of Avaya that no longer has a relationship with Touchbase.

“The relationship between the global companies was still strong, particularly in the UK and Europe," he said.

Avaya could not be reached for comment at press time.

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