Australian Transport Safety Bureau picks new outsourcer

Dimension Data, now known as NTT Ltd, has replaced ASG Group as the IT managed services provider of the Australian Transport Safety Bureau.

The $2.5 million contract runs from May 2019 to May 2022, and covers end-user computing services, server management services, access management services and messaging and collaboration services.

A bureau (ATSB) spokesperson told iTnews sibling publication CRN that Dimension Data beat out three other bids, with Canberra-based MSP Sliced Tech also securing a contract to provide secure gateway and network services.

“Dimension Data developed a compelling service offering particularly focused on the requirements of a small agency (100 seats) with a small budget,” the spokesperson said.

“One differentiator was that they included an onsite resource to cater for walk-up enquiries in our Canberra office.”

End-user computing services cover on-site IT support, maintenance and repairs; PC installation and imaging; file services print services; Microsoft SCCM equipment and software asset tracking, inventory and management; and anti-virus client software management.

Server management services comprise OS management for on-prem or Azure-hosted virtual servers; server management for physical servers in ATSB data centres; storage and backup management; disaster recovery; and a centralised Cylance and Microsoft System Centre Endpoint Protection (SCEP) anti-virus distribution server software.

Access management services cover active directory services; DNS, DHCP and domain name management; software distribution; and access management for internal and external end-users defined in active directory.

Messaging and collaboration services cover an Office 365 email, calendar and contacts system; email archiving and discovery; and video conferencing.