Airservices Australia moves service desk to NRI

Airservices Australia will spend $94 million on an expanded IT outsourcing arrangement that covers service desk in addition to cloud and end user compute.

The agency first struck a five-year, $84 million outsourcing deal with NRI ANZ (then ASG) in 2018 to migrate core systems from an on-premises data centres to Vault Cloud. It appears that work began in September the same year.

Airservices had the option for a five-year extension, and took that up in September last year, albeit covering an expanded set of services and for a higher expenditure.

An Airservices Australia spokesperson declined to comment on the detail of the renewed arrangement.

In a statement, the two organisations highlighted three changes to the work covered by their agreement.

One of these is unspecified work on setting up and managing "a multicloud ecosystem for Airservices" that "will ensure continued efficiency and security in the delivery of its business systems technology." 

The addition of service desk services to the contract "will see NRI become the primary point of contact for all of Airservices’ back and front-end digital infrastructure, allowing for significant time and cost efficiencies," the release said.

Finally, NRI said it will now "also handle the procurement and management of all Airservices’ end user compute equipment and manage the aviation company’s license compliance for business systems" with the support of an NRI subsidiary Group 10.