Chatbots Headed Toward CX Fails



03 9093 0815


Companies that deploy chatbots with AI and think that the technologies will effortlessly delight their customers are in for a rude awakening. Join this webinar and hear Daniel Hong of Forrester Research share new research that finds that the state of chatbots today is sowing the seeds of discontent. Consumers complain that chatbots cannot understand or answer their questions, do not provide an easy path to human assistance, and when transferred to a human agent, have difficult transitions. Find out how to prevent your deployment from being another “customer experience fail.”

Join this webinar and gain insight from featured speaker, Daniel Hong, VP Research Director, Forrester and Mike Monegan, VP Product Management of Cyara. Learn what companies are doing to ensure successful customer experiences with chatbots.

Learn how to:

  • Train the chatbot to understand customer intent
  • Design a chatbot as part of the overall customer experience
  • Ensure quality for complex customer journeys
  • Use chatbots and AI to augment human agents


  • Daniel Hong, Vice President Research Director, Forrester
  • Mike Monegan, Vice President, Product Management, Cyara


About Cyara:
The award-winning Cyara Customer Journey Management Platform helps companies accelerate
customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development 
lifecycle for customer experience, from design to functional and regression testing, user acceptance 
testing, load testing, and production monitoring. We test from the customer’s perspective, ensuring 
that you identify issues that impact the customer’s experience from across the complex set of 
technology used to deliver that experience.

To learn more about how Cyara can help design and test new contact strategies for your customer experience, visit

For webinar information, email


Venue Information:

Jun 18, 2019, 10:00 AM  to  11:00 AM
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