Emerging Tech

Suncorp creates a "clear execution roadmap" for agentic AI

Suncorp creates a "clear execution roadmap" for agentic AI

Backs technology to improve customer service and claims processes.
Ry Crozier Oct 31 2025 1:14PM Financial Services
Coles offers ChatGPT Enterprise to corporate staff

Coles offers ChatGPT Enterprise to corporate staff

Ahead of "full workforce rollout".
Ry Crozier Oct 30 2025 12:39PM Emerging Tech
Revenue NSW directed to document its AI risk

Revenue NSW directed to document its AI risk

Yet to be aligned with statewide frameworks.
Andrew Colley Oct 9 2025 6:58AM Emerging Tech
University of New England to give every student access to AI

University of New England to give every student access to AI

To develop skills that workplaces want.
Ry Crozier Oct 2 2025 2:07PM Emerging Tech
Bendigo and Adelaide Bank is finding hardship in customer calls with AI

Bendigo and Adelaide Bank is finding hardship in customer calls with AI

Aims to surface detections to contact centre staff in real time.
Ry Crozier Oct 1 2025 3:56PM Financial Services
NAB wants more customers onboard with AI

NAB wants more customers onboard with AI

Sees need for further education on benefits.
Ry Crozier Sep 24 2025 6:05AM Financial Services
UNSW to offer ChatGPT Edu to 10,000 staff

UNSW to offer ChatGPT Edu to 10,000 staff

Following a 10-month trial.
Ry Crozier Sep 17 2025 12:20PM Emerging Tech
Lendi Group unveils agentic AI-powered home loan 'guardian'

Lendi Group unveils agentic AI-powered home loan 'guardian'

Wants to be an "AI-native" organisation by mid-2026.
Ry Crozier Sep 11 2025 6:47AM Financial Services
Coles eyes AI to keep shelves stocked in next viral recipe trend

Coles eyes AI to keep shelves stocked in next viral recipe trend

After TikTok caused a run on cottage cheese.
Ry Crozier Aug 27 2025 6:54AM Emerging Tech
CBA to keep roles it had reviewed after installing AI bot

CBA to keep roles it had reviewed after installing AI bot

Staff want to be part of the emerging technology conversation.
Ry Crozier Aug 21 2025 1:27PM Emerging Tech
CBA's leaders are keeping a close watch on AI metrics

CBA's leaders are keeping a close watch on AI metrics

Value realisation firmly on the executive radar.
Ry Crozier Aug 13 2025 2:54PM Financial Services
NBN Co weaves AI and automation into its operational "fabric"

NBN Co weaves AI and automation into its operational "fabric"

Details use cases.
Ry Crozier Aug 12 2025 1:19PM Emerging Tech
OVIC sets limits on GenAI tool use in external meetings

OVIC sets limits on GenAI tool use in external meetings

Applies to tools that record, transcribe or summarise meetings.
Eleanor Dickinson Aug 7 2025 6:40AM Emerging Tech
Union calls for 'mandatory' employee consultations on AI programs

Union calls for 'mandatory' employee consultations on AI programs

Backs creation of new regulatory authority for AI.
Eleanor Dickinson Jul 30 2025 6:51AM Emerging Tech
CBA AI 'voice bot' deployment linked to review of 45 roles

CBA AI 'voice bot' deployment linked to review of 45 roles

Used to triage inbound calls.
Ry Crozier Jul 29 2025 11:23AM Financial Services
Powercor to tap into agentic AI across the organisation

Powercor to tap into agentic AI across the organisation

Currently supporting contact centre and asset planning activities.
Kate Weber Jul 10 2025 11:45AM Emerging Tech
Optus' first AI chief Samantha Lawson exits

Optus' first AI chief Samantha Lawson exits

Comes amid restructure of AI delivery.
Eleanor Dickinson Jun 30 2025 6:32AM Telco/ISP
Transurban explores bringing agentic AI to its chatbot

Transurban explores bringing agentic AI to its chatbot

Has a goal to offer "proactive", contextual, AI-based customer service.
Kate Weber Jun 19 2025 1:31PM Emerging Tech
Northcott to explore AI summarisation

Northcott to explore AI summarisation

To further support children and adults with disability.
Kate Weber May 30 2025 6:32AM Emerging Tech
Westpac pilots AI to analyse inbound call content

Westpac pilots AI to analyse inbound call content

Pattern matching and prompts for support staff.
Ry Crozier May 29 2025 6:42AM Financial Services

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