Emerging Tech

Ticketek picks Google's Vertex AI for Stella web bot

Ticketek picks Google's Vertex AI for Stella web bot

Targets experiential gains from Google Cloud partnership.
Ry Crozier Nov 18 2025 11:59AM Emerging Tech
Qantas builds digital and AI centre in Adelaide

Qantas builds digital and AI centre in Adelaide

Home to 420-plus technology workers.
Ry Crozier Nov 17 2025 6:17AM Emerging Tech
HCF chases near real-time intelligence on members' digital experience

HCF chases near real-time intelligence on members' digital experience

Wants to pinpoint and correct issues as they arise.
Ry Crozier Nov 13 2025 1:40PM Emerging Tech
Uniting uses GenAI to cut admin burden for frontline care workers

Uniting uses GenAI to cut admin burden for frontline care workers

Built using Azure OpenAI.
Eleanor Dickinson Nov 5 2025 6:32AM Emerging Tech
Westpac Intelligence Layer breaks cover

Westpac Intelligence Layer breaks cover

A place to access data from 251 systems and deploy AI models.
Ry Crozier Nov 3 2025 5:36PM Financial Services
Suncorp creates a "clear execution roadmap" for agentic AI

Suncorp creates a "clear execution roadmap" for agentic AI

Backs technology to improve customer service and claims processes.
Ry Crozier Oct 31 2025 1:14PM Financial Services
Coles offers ChatGPT Enterprise to corporate staff

Coles offers ChatGPT Enterprise to corporate staff

Ahead of "full workforce rollout".
Ry Crozier Oct 30 2025 12:39PM Emerging Tech
Revenue NSW directed to document its AI risk

Revenue NSW directed to document its AI risk

Yet to be aligned with statewide frameworks.
Andrew Colley Oct 9 2025 6:58AM Emerging Tech
University of New England to give every student access to AI

University of New England to give every student access to AI

To develop skills that workplaces want.
Ry Crozier Oct 2 2025 2:07PM Emerging Tech
Bendigo and Adelaide Bank is finding hardship in customer calls with AI

Bendigo and Adelaide Bank is finding hardship in customer calls with AI

Aims to surface detections to contact centre staff in real time.
Ry Crozier Oct 1 2025 3:56PM Financial Services
NAB wants more customers onboard with AI

NAB wants more customers onboard with AI

Sees need for further education on benefits.
Ry Crozier Sep 24 2025 6:05AM Financial Services
UNSW to offer ChatGPT Edu to 10,000 staff

UNSW to offer ChatGPT Edu to 10,000 staff

Following a 10-month trial.
Ry Crozier Sep 17 2025 12:20PM Emerging Tech
Lendi Group unveils agentic AI-powered home loan 'guardian'

Lendi Group unveils agentic AI-powered home loan 'guardian'

Wants to be an "AI-native" organisation by mid-2026.
Ry Crozier Sep 11 2025 6:47AM Financial Services
Coles eyes AI to keep shelves stocked in next viral recipe trend

Coles eyes AI to keep shelves stocked in next viral recipe trend

After TikTok caused a run on cottage cheese.
Ry Crozier Aug 27 2025 6:54AM Emerging Tech
CBA to keep roles it had reviewed after installing AI bot

CBA to keep roles it had reviewed after installing AI bot

Staff want to be part of the emerging technology conversation.
Ry Crozier Aug 21 2025 1:27PM Emerging Tech
CBA's leaders are keeping a close watch on AI metrics

CBA's leaders are keeping a close watch on AI metrics

Value realisation firmly on the executive radar.
Ry Crozier Aug 13 2025 2:54PM Financial Services
NBN Co weaves AI and automation into its operational "fabric"

NBN Co weaves AI and automation into its operational "fabric"

Details use cases.
Ry Crozier Aug 12 2025 1:19PM Emerging Tech
OVIC sets limits on GenAI tool use in external meetings

OVIC sets limits on GenAI tool use in external meetings

Applies to tools that record, transcribe or summarise meetings.
Eleanor Dickinson Aug 7 2025 6:40AM Emerging Tech
Union calls for 'mandatory' employee consultations on AI programs

Union calls for 'mandatory' employee consultations on AI programs

Backs creation of new regulatory authority for AI.
Eleanor Dickinson Jul 30 2025 6:51AM Emerging Tech
CBA AI 'voice bot' deployment linked to review of 45 roles

CBA AI 'voice bot' deployment linked to review of 45 roles

Used to triage inbound calls.
Ry Crozier Jul 29 2025 11:23AM Financial Services

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