Emerging Tech

Macquarie Bank wants AI to reduce "cognitive load" on customers

Macquarie Bank wants AI to reduce "cognitive load" on customers

Outlines the "nirvana of delivering services" as a bank.
Ry Crozier Apr 24 2025 2:02PM Financial Services
Queensland uses AI to screen potential Olympians

Queensland uses AI to screen potential Olympians

In preparation for the Games in Brisbane in 2032.
Eleanor Dickinson Apr 17 2025 6:53AM Software
Sunshine Coast Council trains AI kiosk for in-person help

Sunshine Coast Council trains AI kiosk for in-person help

At its municipal centre.
Eleanor Dickinson Apr 10 2025 1:10PM Emerging Tech
CBA sets up 'GenAI Network' community

CBA sets up 'GenAI Network' community

To build knowledge and skills group-wide.
Kate Weber Apr 1 2025 6:25AM Emerging Tech
Sydney Opera House sets expectations for AI

Sydney Opera House sets expectations for AI

Takes a risk-based approach to adoption.
Kate Weber Mar 27 2025 9:00AM Emerging Tech
CSIRO looks to next-gen AI agents to fulfil 'copilot' promise

CSIRO looks to next-gen AI agents to fulfil 'copilot' promise

Based on its own experiences of M365 Copilot.
Ry Crozier Mar 27 2025 5:58AM Cloud
Nine restructures data, technology functions

Nine restructures data, technology functions

Suzie Cardwell takes on additional duties.
Eleanor Dickinson Mar 24 2025 1:25PM Digital Nation
Case Study: How the Australian Epilepsy Project taps tech to empower patients

Case Study: How the Australian Epilepsy Project taps tech to empower patients

As it creates a centralised dataset for epilepsy using AI and cloud computing.
Kate Weber Mar 20 2025 12:58PM Digital Nation
Colonial First State brings AI to its FirstTech function

Colonial First State brings AI to its FirstTech function

Works to improve accuracy of answers to complex financial questions.
Kate Weber Mar 20 2025 11:41AM Emerging Tech
Medibank eyes Gen AI rollout to support shortened work weeks

Medibank eyes Gen AI rollout to support shortened work weeks

Could be a "massive win" for the employee experience.
Kate Weber Mar 13 2025 2:04PM Emerging Tech
Uniting launches first in-house generative AI tool

Uniting launches first in-house generative AI tool

With broader plans to embrace AI technology.
Kate Weber Mar 13 2025 7:02AM Software
P&N Group takes "conservative" AI approach for its customer and staff experience

P&N Group takes "conservative" AI approach for its customer and staff experience

Has a "crawl, walk and run" mindset.
Kate Weber Mar 6 2025 1:48PM Emerging Tech
Case study: NGM Group plots next steps for better agent experience

Case study: NGM Group plots next steps for better agent experience

Looks at 'copilots' and other AI-based tools.
Kate Weber Mar 6 2025 1:41PM Emerging Tech
Virgin Australia to bring conversational AI into contact centres

Virgin Australia to bring conversational AI into contact centres

For guests and Velocity members.
Kate Weber Feb 27 2025 6:44AM Emerging Tech
Ramsay Health Care pilots AI-powered clinical documentation tool

Ramsay Health Care pilots AI-powered clinical documentation tool

Reduces time spent on manual notetaking in clinical settings.
Kate Weber Feb 18 2025 6:39AM Software
NSW DCS looks to GenAI for inclusive service, info access

NSW DCS looks to GenAI for inclusive service, info access

Multilingual capabilities attractive, but need work.
Kate Weber Dec 19 2024 11:41AM Emerging Tech
UNSW ramps up AI capabilities with ChatGPT trial

UNSW ramps up AI capabilities with ChatGPT trial

Will determine future ecosystem integration.
Eleanor Dickinson Dec 19 2024 6:36AM Software
Optus lands CBA's Jesse Arundell for its new AI division

Optus lands CBA's Jesse Arundell for its new AI division

Emerging tech leader makes switch.
Eleanor Dickinson Dec 11 2024 6:30AM Software
Case Study: University of Newcastle taps VR speech therapy programs

Case Study: University of Newcastle taps VR speech therapy programs

Offers field experience.
Kate Weber Nov 21 2024 1:48PM Emerging Tech
Macquarie Group rolls out GenAI chat tool globally

Macquarie Group rolls out GenAI chat tool globally

Has about 5000 active users each week.
Kate Weber Nov 21 2024 6:35AM Emerging Tech

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