Emerging Tech

CBA's leaders are keeping a close watch on AI metrics

CBA's leaders are keeping a close watch on AI metrics

Value realisation firmly on the executive radar.
Ry Crozier Aug 13 2025 2:54PM Financial Services
NBN Co weaves AI and automation into its operational "fabric"

NBN Co weaves AI and automation into its operational "fabric"

Details use cases.
Ry Crozier Aug 12 2025 1:19PM Emerging Tech
OVIC sets limits on GenAI tool use in external meetings

OVIC sets limits on GenAI tool use in external meetings

Applies to tools that record, transcribe or summarise meetings.
Eleanor Dickinson Aug 7 2025 6:40AM Emerging Tech
Union calls for 'mandatory' employee consultations on AI programs

Union calls for 'mandatory' employee consultations on AI programs

Backs creation of new regulatory authority for AI.
Eleanor Dickinson Jul 30 2025 6:51AM Emerging Tech
CBA AI 'voice bot' deployment linked to review of 45 roles

CBA AI 'voice bot' deployment linked to review of 45 roles

Used to triage inbound calls.
Ry Crozier Jul 29 2025 11:23AM Financial Services
Powercor to tap into agentic AI across the organisation

Powercor to tap into agentic AI across the organisation

Currently supporting contact centre and asset planning activities.
Kate Weber Jul 10 2025 11:45AM Emerging Tech
Optus' first AI chief Samantha Lawson exits

Optus' first AI chief Samantha Lawson exits

Comes amid restructure of AI delivery.
Eleanor Dickinson Jun 30 2025 6:32AM Telco/ISP
Transurban explores bringing agentic AI to its chatbot

Transurban explores bringing agentic AI to its chatbot

Has a goal to offer "proactive", contextual, AI-based customer service.
Kate Weber Jun 19 2025 1:31PM Emerging Tech
Northcott to explore AI summarisation

Northcott to explore AI summarisation

To further support children and adults with disability.
Kate Weber May 30 2025 6:32AM Emerging Tech
Westpac pilots AI to analyse inbound call content

Westpac pilots AI to analyse inbound call content

Pattern matching and prompts for support staff.
Ry Crozier May 29 2025 6:42AM Financial Services
BHP sets up AI hub in Singapore

BHP sets up AI hub in Singapore

To solve challenges from across its operations.
Ry Crozier May 27 2025 10:14PM Digital Nation
ANZ explores agentic AI opportunities

ANZ explores agentic AI opportunities

After building strong foundations.  
Kate Weber May 26 2025 6:49AM Emerging Tech
Treasury Wine Estates uses AI agents to find consumer insights

Treasury Wine Estates uses AI agents to find consumer insights

Taps thousands of trends documents.
Kate Weber May 22 2025 12:32PM Emerging Tech
BHP sets sights on enterprise-wide AI transformation

BHP sets sights on enterprise-wide AI transformation

Creates practice lead roles for AI engineering and data.
Ry Crozier May 22 2025 6:47AM Digital Nation
Worley targets a 10x return on its AI investments

Worley targets a 10x return on its AI investments

Says Nvidia chief has taken a "personal interest" in industrial sectors.
Ry Crozier May 21 2025 6:56AM Digital Nation
King & Wood Mallesons Australia to give Gen AI tool to 1200 lawyers

King & Wood Mallesons Australia to give Gen AI tool to 1200 lawyers

After a six week trial.
Ry Crozier May 15 2025 6:27AM Digital Nation
Telstra eyes AI multi-agent systems for its processes

Telstra eyes AI multi-agent systems for its processes

Sets a goal to have three core data platforms.
Ry Crozier May 14 2025 6:48AM Digital Nation
Macquarie Bank wants AI to reduce "cognitive load" on customers

Macquarie Bank wants AI to reduce "cognitive load" on customers

Outlines the "nirvana of delivering services" as a bank.
Ry Crozier Apr 24 2025 2:02PM Financial Services
Queensland uses AI to screen potential Olympians

Queensland uses AI to screen potential Olympians

In preparation for the Games in Brisbane in 2032.
Eleanor Dickinson Apr 17 2025 6:53AM Software
Sunshine Coast Council trains AI kiosk for in-person help

Sunshine Coast Council trains AI kiosk for in-person help

At its municipal centre.
Eleanor Dickinson Apr 10 2025 1:10PM Emerging Tech

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