Business

IAG uses GenAI to decide whether to send tradies for 'make safe' repairs

IAG uses GenAI to decide whether to send tradies for 'make safe' repairs

Builds model in Google Cloud.
Eleanor Dickinson Aug 18 2025 6:30AM Cloud
Suncorp deploys Duck Creek at AAMI

Suncorp deploys Duck Creek at AAMI

Ahead of broader rollout across Australian insurance businesses.
Ry Crozier Aug 15 2025 6:10AM Financial Services
CBA's leaders are keeping a close watch on AI metrics

CBA's leaders are keeping a close watch on AI metrics

Value realisation firmly on the executive radar.
Ry Crozier Aug 13 2025 2:54PM Financial Services
ATO trials multimodal AI models for auditing work-related expenses

ATO trials multimodal AI models for auditing work-related expenses

Continues push to "industrialise" AI by 2030.
Eleanor Dickinson Aug 12 2025 6:50AM Strategy
Westpac turns to AIOps and event-driven automation

Westpac turns to AIOps and event-driven automation

Infrastructure automation program evolves.
Ry Crozier Aug 11 2025 6:53AM Financial Services
Geoscience Australia shakes up IT support with $16.6m Leidos deal

Geoscience Australia shakes up IT support with $16.6m Leidos deal

Appointed ahead of incumbent's expiry.
Eleanor Dickinson Aug 11 2025 6:21AM Strategy
WA Health tech leadership sees changing of the guard

WA Health tech leadership sees changing of the guard

Seeks new chief digital officer.
Eleanor Dickinson Aug 8 2025 6:25AM Strategy
Google commits US$1 billion for AI training at US universities

Google commits US$1 billion for AI training at US universities

Universities will receive cash funding and cloud computing credits.
Kenrick Cai Aug 7 2025 6:32AM Training & Development
Bendigo Bank acting CIO announces departure

Bendigo Bank acting CIO announces departure

Had held the role since last August.
Eleanor Dickinson Aug 5 2025 11:42AM Training & Development
How change management helped NT Police rescue delayed SerPro launch

How change management helped NT Police rescue delayed SerPro launch

Podcast: Focuses on frontline usability.
Eleanor Dickinson Aug 4 2025 6:30AM Strategy
Department of Education eyes 10-year tech uplift to tackle legacy risks

Department of Education eyes 10-year tech uplift to tackle legacy risks

Current environment poses “operational risk”
Eleanor Dickinson Aug 1 2025 11:35AM Strategy
CBA AI 'voice bot' deployment linked to review of 45 roles

CBA AI 'voice bot' deployment linked to review of 45 roles

Used to triage inbound calls.
Ry Crozier Jul 29 2025 11:23AM Financial Services
Microsoft launches AI-based Copilot Mode in Edge browser

Microsoft launches AI-based Copilot Mode in Edge browser

Rushes to compete with rivals launching AI-based browsers.
Staff Writer Jul 29 2025 6:34AM Strategy
Qld Police set to run an IT systems review

Qld Police set to run an IT systems review

Follows commissioner's report into police workforce.
Eleanor Dickinson Jul 24 2025 6:15AM Strategy
DTA CEO suggests AI usage to reduce 'white-collar effort' in APS

DTA CEO suggests AI usage to reduce 'white-collar effort' in APS

Also says Commonwealth project lengths should be "half".
Eleanor Dickinson Jul 22 2025 6:21AM Strategy
Victorian Ombudsman recruits for new CIO

Victorian Ombudsman recruits for new CIO

Will be tasked with developing IT roadmap.
Eleanor Dickinson Jul 21 2025 6:30AM Training & Development
Defence's chief IT architect moves on

Defence's chief IT architect moves on

Moves to role at the Department of Infrastructure.
Eleanor Dickinson Jul 18 2025 6:30AM Training & Development
CBA using facial recognition logins to verify disputed payments

CBA using facial recognition logins to verify disputed payments

Data-matching technique used in an unfair dismissal case.
Ry Crozier Jul 11 2025 6:52AM Financial Services
Australia takes another step toward a central bank digital currency

Australia takes another step toward a central bank digital currency

Under Project Acacia.
Staff Writer Jul 11 2025 6:06AM Financial Services
nib develops Cortex-powered AI to streamline data migration

nib develops Cortex-powered AI to streamline data migration

Reduced around six months worth of manual work.
Eleanor Dickinson Jul 8 2025 6:18AM Software

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