Videos

Case Study: Interflora Australia cuts contact centre calls by up to 20 percent

Case Study: Interflora Australia cuts contact centre calls by up to 20 percent

Uplifts the customer experience.
Kate Weber Oct 31 2024 1:36PM Marketing
Case Study: Western Sydney University uplifts the digital student experience

Case Study: Western Sydney University uplifts the digital student experience

Upgrades “antiquated” phone system.
Oct 24 2024 2:34PM HR
Case Study: Beyond Bank boosts call centre, expands digital capabilities

Case Study: Beyond Bank boosts call centre, expands digital capabilities

Uplifts customer satisfaction to 92 percent and cuts call wait times.
Kate Weber Oct 17 2024 1:57PM Finance
Case Study: Barbeques Galore enhances in-store and online channels

Case Study: Barbeques Galore enhances in-store and online channels

For both in-store and online consumers.
Kate Weber Oct 10 2024 2:13PM Emerging Tech
Cover Story: Marketing's inevitable digital transformation

Cover Story: Marketing's inevitable digital transformation

How digital is impacting the marketing sector.
Kate Weber Oct 3 2024 2:37PM Marketing
Case Study: Toorak College strengthens students' cybersecurity foundations

Case Study: Toorak College strengthens students' cybersecurity foundations

Cybersecurity “is now fundamental to all businesses, governments, industry”.
Kate Weber Sep 25 2024 3:23PM HR
Case Study: TerryWhite transforms convenience into care

Case Study: TerryWhite transforms convenience into care

New prescription collection point creating ease for staff and customers.
Kate Weber Sep 18 2024 2:58AM Marketing
Case Study: Aspect’s improved internal communications accelerates resolutions

Case Study: Aspect’s improved internal communications accelerates resolutions

Users can “easily communicate with the IT support and could easily get the problem solved.”
Kate Weber Sep 11 2024 11:05AM HR
Why maintaining your hardware can improve your cloud journey

Why maintaining your hardware can improve your cloud journey

Modern IT environments can be incredibly complicated with organisations today operating a mix that includes public and private clouds, as well as on premises and hosted solutions.
Sep 11 2024 9:06AM Partner Content
How maintaining hardware can help you maximise your options

How maintaining hardware can help you maximise your options

One of the most common fears for any it professional is to find themselves locked into a decision they can't back out of. 
Staff Writer Sep 9 2024 9:16AM Partner Content
Cover Story: The next game-changer in the C-suite

Cover Story: The next game-changer in the C-suite

What is next for the traditional organisational structure?
Kate Weber Sep 4 2024 3:02PM HR
Why a speedy response is critical for hardware maintenance

Why a speedy response is critical for hardware maintenance

In the modern world of IT, availability is non-negotiable.
Staff Writer Sep 4 2024 10:22AM Partner Content
Why you should never play roulette with parts availability

Why you should never play roulette with parts availability

No matter how well technology is made, there is always the chance for something to go wrong.
Staff Writer Sep 2 2024 9:04AM Partner Content
Why maintaining older hardware is the smart economic decision

Why maintaining older hardware is the smart economic decision

Modern organisations demand highly responsive and highly reliable IT platforms.
Staff Writer Aug 30 2024 9:00AM Partner Content
Exploring the hidden benefits of maintaining older hardware

Exploring the hidden benefits of maintaining older hardware

The rapid evolution of technology leads many IT buyers to engage in regular refresh cycles.
Staff Writer Aug 29 2024 10:32AM Partner Content
Case Study: UTS ready to grow Australia’s talent market

Case Study: UTS ready to grow Australia’s talent market

To help prepare for a growing AI workforce.
Kate Weber Aug 28 2024 5:04PM Finance
Case Study: The Salvation Army “confident” in its data quality

Case Study: The Salvation Army “confident” in its data quality

Ensuring greater oversight of identity management.
Kate Weber Aug 21 2024 4:50PM Emerging Tech
Maintaining Legacy Hardware

Maintaining Legacy Hardware

Video: Featuring Blackwoods, EBOS Group and Communicat.
Brad Howarth Aug 15 2024 9:30AM Hardware
Case Study: Norths Collective sharpens 360 customer view

Case Study: Norths Collective sharpens 360 customer view

Builds out personalisation and analytics.
Kate Weber Aug 14 2024 9:25AM Marketing

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