Cloud

Foxtel wants to 'proactively intervene' to address customer issues

Foxtel wants to 'proactively intervene' to address customer issues

Looks to sharpen its digital customer experience with transformation.
Kate Weber Jun 2 2021 6:54AM Strategy
Qantas runs 'crew in the cloud' program to train staff in AWS skills

Qantas runs 'crew in the cloud' program to train staff in AWS skills

Uses downtime to train up pilots, flight attendants.
Justin Hendry Jun 1 2021 6:39AM Cloud
AAMI welcomes virtual human Ava to the team

AAMI welcomes virtual human Ava to the team

Trial with subset of motor insurance customers.
Kate Weber Jun 1 2021 6:26AM Strategy
Tas govt selects Oracle to help manage Covid vaccine rollout

Tas govt selects Oracle to help manage Covid vaccine rollout

From booking to digital record.
Kate Weber May 31 2021 12:14PM Strategy
Aussie 'buy now, pay later' player Zip scales and matures its IT and security

Aussie 'buy now, pay later' player Zip scales and matures its IT and security

Podcast: Ephemeral infrastructure and operations at a fast-growing fintech.
Ry Crozier May 31 2021 6:30AM Financial Services
EU bodies' use of Amazon, Microsoft cloud services faces privacy probes

EU bodies' use of Amazon, Microsoft cloud services faces privacy probes

Over concerns about the transfer of personal data to the US.
Foo Yun Chee May 28 2021 6:53AM Cloud
NBN Co overloaded its workforce scheduling system

NBN Co overloaded its workforce scheduling system

Doubled user base, choked system capacity.
Ry Crozier May 27 2021 2:39PM Strategy
Endeavour Group builds an AI-powered personalisation engine

Endeavour Group builds an AI-powered personalisation engine

As Woolies' drinks breakaway chases customer experience and revenue uplift.
Ry Crozier May 27 2021 10:30AM Cloud
Microsoft Office 365 issue routes inbound email directly to junk

Microsoft Office 365 issue routes inbound email directly to junk

Check your junk folder.
Ry Crozier May 27 2021 8:39AM Cloud
DTA refuses to release COVIDSafe cloud hosting bill

DTA refuses to release COVIDSafe cloud hosting bill

Along with architecture diagrams.
Justin Hendry May 26 2021 4:48PM Cloud
Suncorp upgrades contact centre platform

Suncorp upgrades contact centre platform

For 7000 agents.
Kate Weber May 25 2021 5:22AM Cloud
DTA shaves $40,000 a month off its COVIDSafe cloud hosting bill

DTA shaves $40,000 a month off its COVIDSafe cloud hosting bill

'Tuning efforts applied' after sky-high costs criticised.
Ry Crozier May 24 2021 6:26PM Cloud
Parliament targeted by brute-force attack

Parliament targeted by brute-force attack

Fast-tracks replacement of mobile device management system.
Ry Crozier May 24 2021 12:47PM Cloud
TPG discloses compromise of TrustedCloud platform

TPG discloses compromise of TrustedCloud platform

Says two customers known to be impacted.
Ry Crozier May 24 2021 11:21AM Cloud
IAG raises the bar on technology skills development

IAG raises the bar on technology skills development

Podcast: How an in-house enablement function changed the game.
Ry Crozier May 24 2021 6:45AM Training & Development
ACCC clears path for Salesforce's $37.5 billion Slack acquisition

ACCC clears path for Salesforce's $37.5 billion Slack acquisition

Each company has a "distinct purpose".
Kate Weber May 20 2021 11:53AM Software
Ardent Leisure digitises safety checks at Dreamworld

Ardent Leisure digitises safety checks at Dreamworld

Pilots an IoT system.
Ry Crozier May 20 2021 6:51AM Strategy
Woodside Energy adds actual robots into code pipeline stages

Woodside Energy adds actual robots into code pipeline stages

Before pushing updates to Karratha-based robots.
Justin Hendry May 19 2021 1:18PM Cloud
Purina to take guesswork out of pet nutrition with IoT 'smart bowl'

Purina to take guesswork out of pet nutrition with IoT 'smart bowl'

Set to launch later this year.
Justin Hendry May 19 2021 6:47AM Software
Swimming Australia stands up 'Atlantis' data lake

Swimming Australia stands up 'Atlantis' data lake

Ahead of the Tokyo Olympics.
Justin Hendry May 19 2021 12:01AM Cloud

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