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Technology
Cloud
Cloud
Foxtel wants to 'proactively intervene' to address customer issues
Looks to sharpen its digital customer experience with transformation.
Kate Weber
Jun 2 2021 6:54AM
Strategy
Qantas runs 'crew in the cloud' program to train staff in AWS skills
Uses downtime to train up pilots, flight attendants.
Justin Hendry
Jun 1 2021 6:39AM
Cloud
AAMI welcomes virtual human Ava to the team
Trial with subset of motor insurance customers.
Kate Weber
Jun 1 2021 6:26AM
Strategy
Tas govt selects Oracle to help manage Covid vaccine rollout
From booking to digital record.
Kate Weber
May 31 2021 12:14PM
Strategy
Aussie 'buy now, pay later' player Zip scales and matures its IT and security
Podcast: Ephemeral infrastructure and operations at a fast-growing fintech.
Ry Crozier
May 31 2021 6:30AM
Financial Services
EU bodies' use of Amazon, Microsoft cloud services faces privacy probes
Over concerns about the transfer of personal data to the US.
Foo Yun Chee
May 28 2021 6:53AM
Cloud
NBN Co overloaded its workforce scheduling system
Doubled user base, choked system capacity.
Ry Crozier
May 27 2021 2:39PM
Strategy
Endeavour Group builds an AI-powered personalisation engine
As Woolies' drinks breakaway chases customer experience and revenue uplift.
Ry Crozier
May 27 2021 10:30AM
Cloud
Microsoft Office 365 issue routes inbound email directly to junk
Check your junk folder.
Ry Crozier
May 27 2021 8:39AM
Cloud
DTA refuses to release COVIDSafe cloud hosting bill
Along with architecture diagrams.
Justin Hendry
May 26 2021 4:48PM
Cloud
Suncorp upgrades contact centre platform
For 7000 agents.
Kate Weber
May 25 2021 5:22AM
Cloud
DTA shaves $40,000 a month off its COVIDSafe cloud hosting bill
'Tuning efforts applied' after sky-high costs criticised.
Ry Crozier
May 24 2021 6:26PM
Cloud
Parliament targeted by brute-force attack
Fast-tracks replacement of mobile device management system.
Ry Crozier
May 24 2021 12:47PM
Cloud
TPG discloses compromise of TrustedCloud platform
Says two customers known to be impacted.
Ry Crozier
May 24 2021 11:21AM
Cloud
IAG raises the bar on technology skills development
Podcast: How an in-house enablement function changed the game.
Ry Crozier
May 24 2021 6:45AM
Training & Development
ACCC clears path for Salesforce's $37.5 billion Slack acquisition
Each company has a "distinct purpose".
Kate Weber
May 20 2021 11:53AM
Software
Ardent Leisure digitises safety checks at Dreamworld
Pilots an IoT system.
Ry Crozier
May 20 2021 6:51AM
Strategy
Woodside Energy adds actual robots into code pipeline stages
Before pushing updates to Karratha-based robots.
Justin Hendry
May 19 2021 1:18PM
Cloud
Purina to take guesswork out of pet nutrition with IoT 'smart bowl'
Set to launch later this year.
Justin Hendry
May 19 2021 6:47AM
Software
Swimming Australia stands up 'Atlantis' data lake
Ahead of the Tokyo Olympics.
Justin Hendry
May 19 2021 12:01AM
Cloud
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