vecommerce

NAB deploys voice recognition for phone banking

NAB deploys voice recognition for phone banking

Telstra wins integration and support contract.
Staff Writers Jun 22 2009 2:59PM Software
NAB buys VeCommerce speech recognition system from Telstra

NAB buys VeCommerce speech recognition system from Telstra

National Australia Bank has bought a VeCommerce speech recognition system from Telstra that will underpin its 136 NAB customer service number.
Staff Writers Mar 5 2009 3:28PM Software
Human understanding drives speech recognition research

Human understanding drives speech recognition research

Speech recognition systems are increasingly about understanding natural language and predicting probable reasons for a call, presenting challenges for researchers in the space, according to VeCommerce.
Ry Crozier Nov 24 2008 2:28PM Telco/ISP
Survey exposes gaps in contact centre ID verification

Survey exposes gaps in contact centre ID verification

The launch of new research into consumer attitudes about contact centre identity verification has revealed a range of new opportunities for the channel.
Mitchell Smith Apr 11 2008 1:58PM Security

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