optus

Optus will take six months to restructure its customer service model

Optus will take six months to restructure its customer service model

Will divide customers among 'dedicated' support teams.
Ry Crozier Dec 3 2020 11:50AM Telco/ISP
Optus chief takes aim at OTT services, NBN

Optus chief takes aim at OTT services, NBN

Sector’s profitability should interest policy makers.
Ry Crozier Nov 30 2020 1:11PM Telco/ISP
Optus handles 84 percent of service inquiries in its digital channels

Optus handles 84 percent of service inquiries in its digital channels

Continues to refine bot designs.
Ry Crozier Nov 23 2020 6:50AM Software
Optus launches Singtel's Gomo mobile brand in Australia

Optus launches Singtel's Gomo mobile brand in Australia

A fortnight after flagging its imminent arrival.
Ry Crozier Nov 18 2020 10:22AM Telco/ISP
Aussie Broadband continues to dominate 250Mbps, gigabit services

Aussie Broadband continues to dominate 250Mbps, gigabit services

But competitors are starting to circle.
Ry Crozier Nov 12 2020 10:43AM Telco/ISP
Optus partners with UniSA on data science, cyber security

Optus partners with UniSA on data science, cyber security

Strategic alliance for new solutions, talent development.
Matt Johnston Nov 6 2020 1:16PM Training & Development
Optus to bring Gomo low-cost mobile brand to Australia

Optus to bring Gomo low-cost mobile brand to Australia

As rivals launch their own fully digital brands.
Ry Crozier Nov 2 2020 9:10AM Telco/ISP
Optus offers $250m for Amaysim's mobile business

Optus offers $250m for Amaysim's mobile business

All-cash takeover proposed.
Ry Crozier Nov 2 2020 8:42AM Telco/ISP
Optus to train 2000 staff in AWS skills

Optus to train 2000 staff in AWS skills

Aims to get 600 accredited over the next three years.
Ry Crozier Oct 20 2020 9:00AM Training & Development
Optus bags remaining ATO telco deals for $219m

Optus bags remaining ATO telco deals for $219m

Five of six bundles return to incumbent.
Justin Hendry Oct 6 2020 5:10PM Strategy
Optus to build autonomous fire defence system with ANU

Optus to build autonomous fire defence system with ANU

Supported by new satellite constellation.
Matt Johnston Oct 1 2020 12:46PM Strategy
Telstra loses to Optus in network coverage ad case

Telstra loses to Optus in network coverage ad case

Ordered to pay costs.
Ry Crozier Sep 28 2020 12:29PM Telco/ISP
Optus, Vocus score first deals in ATO telco carve-up

Optus, Vocus score first deals in ATO telco carve-up

Bundles replace $1bn-plus Optus megadeal.
Justin Hendry Sep 21 2020 12:43PM Strategy
Optus will now offer 100Mbps and uncapped 5G home internet products

Optus will now offer 100Mbps and uncapped 5G home internet products

In place of single, minimum 50Mbps speed service.
Ry Crozier Sep 10 2020 12:23PM Telco/ISP
Optus brings bot needs into IT change planning

Optus brings bot needs into IT change planning

Tries to humanise its growing 'virtual' workforce.
Ry Crozier Sep 9 2020 6:55AM Software
Telstra, Optus, TPG and Dodo left some customers 'high and dry' in NBN migration

Telstra, Optus, TPG and Dodo left some customers 'high and dry' in NBN migration

Breach replacement service, remedial plan rules.
Ry Crozier Sep 1 2020 6:55AM Telco/ISP
Amaysim goes to market as Optus network deal approaches expiry

Amaysim goes to market as Optus network deal approaches expiry

Less data top-ups and acquired customers drive lower mobile spend.
Ry Crozier Aug 31 2020 9:58AM Telco/ISP
Optus, Medibank and La Trobe Uni fund digital health projects

Optus, Medibank and La Trobe Uni fund digital health projects

Probing consequences and workarounds of isolation.
Matt Johnston Aug 27 2020 6:31AM Software
Optus opts for crowd-sourced mapping of service problems

Optus opts for crowd-sourced mapping of service problems

Accepts problem reports from anywhere in the world.
Juha Saarinen Aug 20 2020 4:10PM Telco/ISP
Trump seeks to clear out China from networks worldwide

Trump seeks to clear out China from networks worldwide

'Clean Networks' targets include Huawei, ZTE, Alibaba, Baidu and Tencent.
Juha Saarinen Aug 6 2020 11:25AM Hardware

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