centrelink

Services Australia to document 40 years of business rules in core ISIS system

Services Australia to document 40 years of business rules in core ISIS system

To provide assurance around aged pension payments.
Ry Crozier Jan 29 2026 12:49PM Software
Services Australia may get powers to rein in data breach exposure

Services Australia may get powers to rein in data breach exposure

As Centrelink and Medicare identifiers continue to be compromised.
Ry Crozier Dec 10 2025 11:48AM Security
Services Australia's sweeping security uplift plans for myGov

Services Australia's sweeping security uplift plans for myGov

After account abuse, inconsistent processes and lack of intel sharing uncovered.
Ry Crozier Aug 9 2024 6:30AM Security
Gov considers automated decision-making laws

Gov considers automated decision-making laws

Will review inter-agency data matching.
Jeremy Nadel Nov 14 2023 6:28AM Software
Gov wants to flex its IT spend using an Agile mindset

Gov wants to flex its IT spend using an Agile mindset

Backs INVEST method to avoid big IT failures and drive work in-house.
Ry Crozier Oct 19 2023 5:45PM Strategy
Centrelink's canned $191m engine took minutes to do what existing system did in seconds

Centrelink's canned $191m engine took minutes to do what existing system did in seconds

Also did not play nicely in production.
Ry Crozier Sep 11 2023 12:29PM Software
State police helping crack Centrelink fraud suspects' passwords

State police helping crack Centrelink fraud suspects' passwords

By providing warrants to Services Australia.
Jeremy Nadel Aug 21 2023 11:59AM Security
Centrelink's scrapped $191m ECE had processed just 784 claims

Centrelink's scrapped $191m ECE had processed just 784 claims

A month before being written off.
Ry Crozier Aug 11 2023 7:10AM Financial Services
Gov writes off Centrelink calculation engine project after $191m spent

Gov writes off Centrelink calculation engine project after $191m spent

"Could not keep throwing good money after bad."
Ry Crozier Jul 25 2023 1:16PM Financial Services
Robodebt report calls for automated decision-making review body

Robodebt report calls for automated decision-making review body

As Royal Commission hands down the final report.
Kate Weber Jul 10 2023 6:50AM Software
Services Australia sharing password-crackers with Dept of Education

Services Australia sharing password-crackers with Dept of Education

Used a handful of times.
Jeremy Nadel Jun 2 2023 6:55AM Security
Password-crackers and metadata used to check Centrelink users' relationship status

Password-crackers and metadata used to check Centrelink users' relationship status

When suspected of falsely claiming single payments.
Jeremy Nadel Apr 4 2023 12:05PM Telco/ISP
Centrelink's Pega-based payments engine is live

Centrelink's Pega-based payments engine is live

Operating in shadow mode since November 2022.
Richard Chirgwin Feb 15 2023 12:25PM Software
Robodebt royal commission terms of reference announced

Robodebt royal commission terms of reference announced

Former Queensland chief justice in charge.
Richard Chirgwin Aug 25 2022 10:42AM Strategy
WPIT overhaul ends after 7 years, but critical Centrelink system delayed

WPIT overhaul ends after 7 years, but critical Centrelink system delayed

Calculation engine not yet delivered.
Justin Hendry Jul 25 2022 6:35AM Strategy
Infosys gets another $71m for Centrelink calculation engine work

Infosys gets another $71m for Centrelink calculation engine work

As build moves to delivery phase.
Justin Hendry Jan 13 2022 12:55PM Strategy
Services Australia says phone-cracking tech not used for income support compliance

Services Australia says phone-cracking tech not used for income support compliance

Only uses Cellebrite software to investigate criminal matters.
Justin Hendry Oct 29 2021 12:26PM Software
Infosys proves new Centrelink entitlements calculation engine works

Infosys proves new Centrelink entitlements calculation engine works

Services Australia to use it for half of all payments by mid-2022.
Justin Hendry Oct 26 2021 9:00AM Strategy
Services Australia shifts most Centrelink payments to SAP S/4 HANA

Services Australia shifts most Centrelink payments to SAP S/4 HANA

Legacy system now only used for 10 percent of payments.
Justin Hendry Jul 21 2021 12:33PM Strategy
Services Australia, Infosys renegotiate Centrelink payments engine build

Services Australia, Infosys renegotiate Centrelink payments engine build

Incremental delivery approach to help keep closer watch.
Justin Hendry Jun 4 2021 7:00AM Strategy

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