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IT contractors are now costing the Commonwealth $1bn a year
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Inside Infosys' complex Centrelink payments calculator overhaul
Project enters week three.
Dec 6 2019 6:50AM
Infosys wins massive Centrelink payments engine deal
Beats IBM, Accenture for crucial WPIT project.
Nov 29 2019 1:30PM
Federal Court bins Robodebt’s defective algorithm
As reviled scheme falters.
Nov 27 2019 10:55PM
NPP upgrades to lessen bank outage fallout
... and Robodebt aberrations.
Oct 29 2019 7:03AM
Services Australia blames dependency on outsourcing, contractors on IT tempo
Defends automated compliance program.
Oct 3 2019 1:23PM
Robodebt collecter owned by company being sued by ACCC
Awarded $3.3 million contract in July.
Sep 24 2019 1:13PM
Robodebt hit by class action
Fresh bid to test automation boundaries in court.
Sep 17 2019 2:53PM
CBA primes app for $10bn welfare payments clawback
Customers ‘nudged’ towards huge pool of lazy cash.
Sep 16 2019 12:44PM
Why public service IT salaries must rise to meet Morrison's service delivery vision
Federal technology recruitment is broken. A rising pay gap and outsourcing are the reasons.
Aug 22 2019 7:05AM
Morrison vows to tame Centrelink IT "beast"
Says $1bn WPIT overhaul must deliver for customers, not just bureaucrats.
Aug 19 2019 1:40PM
Shorten tries to fit new auto-complain plug-in to Robodebt
Crowdsources customer service catastrophe catalogue.
Aug 9 2019 1:09PM
Why CBA's latest bank app could kill Robodebt
Analysis: The ATO can use real time bank data to make compliance easy. Centrelink should too.
Aug 6 2019 6:59AM
CBA's new app will soon drill government biometric holdings
Digital identity use by banks could be just a year away.
Jul 31 2019 2:29PM
Centrelink matches Medicare data in 'identity fraud' crackdown
Updated: Agency says data-matching already running.
Jul 29 2019 10:07AM
IBM, Accenture, Infosys vie to replace Centrelink payments engine
Shortlisted for "complex" WPIT project.
Jun 27 2019 7:14AM
RBA outage autopsy reveals weak spots
Like testing the fire system mid-batch.
Jun 13 2019 7:20AM
Beaurepaires payroll bungle hits 3700 current and ex-employees
Borked system change dating back to 2010 forces $1.8m in refunds.
Apr 10 2019 4:56PM
DHS prepares to set new SAP-based payments platform live
Uses white label model for reuse across government.
Mar 26 2019 7:15AM
Human Services finally completes plan for free Centrelink wi-fi after 10 years
But forget playing Candy Crush.
Mar 21 2019 6:55AM
Centrelink wants new software to learn why it annoys customers
System to collect, track feedback.
Mar 11 2019 12:30PM
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