centrelink

Govt settles robodebt class action, agrees to pay $112m in compensation

Govt settles robodebt class action, agrees to pay $112m in compensation

On day of planned trial.
Nov 16 2020 3:04PM
Reading the tea leaves: How Services Australia used analytics during Covid

Reading the tea leaves: How Services Australia used analytics during Covid

Key to Centrelink online services, telephony fixes.
Nov 13 2020 6:55AM
Services Australia repurposed a years-old ID solution to meet Covid demand

Services Australia repurposed a years-old ID solution to meet Covid demand

'Connected ID' fills the gap.
Nov 5 2020 1:13PM
First payments now flowing through Centrelink's SAP payments platform

First payments now flowing through Centrelink's SAP payments platform

'Payment Utility' replaces ISIS for parenting allowance, pensions.
Nov 3 2020 6:42AM
Services Australia trials OCR on Centrelink claims

Services Australia trials OCR on Centrelink claims

Capgemini solution accelerates document processing.
Oct 16 2020 12:51PM
Centrelink IT overhaul scores $540m for final tranche

Centrelink IT overhaul scores $540m for final tranche

Budget 2020: WPIT allocation surpasses $1.1bn.
Oct 6 2020 9:50PM
Centrelink IT system risks 'largely' managed during WPIT overhaul

Centrelink IT system risks 'largely' managed during WPIT overhaul

But original purpose of billion-dollar rebuild in jeopardy, auditor finds.
Sep 25 2020 12:58PM
Telstra to block Services Australia SMS phishing scams

Telstra to block Services Australia SMS phishing scams

Launches pilot program.
Sep 15 2020 3:34PM
Centrelink's new payments engine enters build phase

Centrelink's new payments engine enters build phase

Infosys completes proof of design, picks up $143m contract.
Aug 11 2020 6:58AM
Medicare to reuse Centrelink's new payments calculator

Medicare to reuse Centrelink's new payments calculator

Pegasystems platform to be utilised across Services Australia.
Jul 7 2020 6:34PM
Centrelink hit by online income reporting outage

Centrelink hit by online income reporting outage

Both myGov and Centrelink app impacted.
Jun 11 2020 12:27PM
Centrelink IT reformer recognised in Queen's Birthday honours

Centrelink IT reformer recognised in Queen's Birthday honours

Awarded PSM for welfare payments infrastructure.
Jun 9 2020 3:00PM
Govt to pay back $721m wrongly raised through robodebt

Govt to pay back $721m wrongly raised through robodebt

Finally bites the bullet.
May 29 2020 4:01PM
Centrelink loses welfare payments overhaul chief

Centrelink loses welfare payments overhaul chief

Former Human Services CTO drafted in.
May 25 2020 5:15PM
Medicare to share Centrelink's new SAP-based payments platform

Medicare to share Centrelink's new SAP-based payments platform

Legacy platform to finally get the boot.
Apr 30 2020 6:57AM
Services Australia doubles myGov capacity again to meet demand

Services Australia doubles myGov capacity again to meet demand

From 150k to 300k concurrent users.
Apr 20 2020 7:36PM
Morrison blames Centrelink's legacy stack for welfare claims fiasco

Morrison blames Centrelink's legacy stack for welfare claims fiasco

But says rushed changes will make things worse.
Mar 25 2020 2:22PM
myGov logins surpass 3 million in less than 24 hours

myGov logins surpass 3 million in less than 24 hours

And likely to increase as new COVID-19 bans introduced.
Mar 24 2020 10:46PM
myGov still stalling even after capacity tripled to 150,000

myGov still stalling even after capacity tripled to 150,000

"My bad not realising the sheer scale of the decision".
Mar 24 2020 1:25PM
Nothing beats cyber FUD to squander trust and irritate people

Nothing beats cyber FUD to squander trust and irritate people

Analysis: Plenty of denials, not much service.
Mar 23 2020 11:55PM

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