TechOne rings up new cloud comms platform

Australia's enterprise software-as-a-service heavyweight TechnologyOne has turned to cloud communications to bring together its global workforce on a single platform, while also streamlining customer engagement.

Up until recently, the Brisbane-headquartered company has used a disparate set of communications and contact centre systems across its fourteen offices operating across six countries.

Now TechOne has deployed tapped RingCentral Australia’s cloud platform to smooth out voice, web and video collaborations among its 1200-strong workforce.

Specifically, it has chosen RingCentral’s Global Office, Meetings, and Mobile solutions to connect staff both inside and outside the office.

TechOne has also rolled out RingCentral Contact Centre across its businesses, enabling customer interactions with native support across voice, SMS, web chat, email, and fax (for customers who, for some reason, still prefer fax). It also offers Salesforce integration.

The company’s chief executive, Edward Chung, said the unified solutions environment should support the company’s growth initiatives.

“We selected RingCentral for its unified, cloud-first collaborative communications and video conferencing platform that allows for easy integration with our productivity suite and our customer support system,” he said.

“The agility of their approach, their product’s ability to provide a great user experience regardless of location and connectivity, and the reporting capabilities will support our steep growth trajectory.”