Salesforce to use Amazon AI to improve call centre services

By on
Salesforce to use Amazon AI to improve call centre services

To turn speech to text, translate and detect sentiment.

Salesforce.com said on Tuesday it would use artificial intelligence (AI) technology from Amazon's cloud computing unit to improve customer service apps. Salesforce makes software systems that businesses use to house customer information, like which products or services a customer has ...

Hi! You've reached one of our premium articles. This is available exclusively to subscribers.

It's free to register, and only takes a few minutes.

Once you sign up you'll have unlimited access to the full catalogue of Australia's best business IT content, as well as a daily news bulletin delivered straight to your inbox.

Register now
Got a news tip for our journalists? Share it with us anonymously here.
Tags:
amazon cloud salesforce software

Most Read Articles

ATO moves to break up $1bn Optus megadeal

ATO moves to break up $1bn Optus megadeal
NBN Co shows its top user now hits 26TB a month

NBN Co shows its top user now hits 26TB a month
Inside Infosys' complex Centrelink payments calculator overhaul

Inside Infosys' complex Centrelink payments calculator overhaul
Google co-founders step aside as Pichai takes helm of parent Alphabet

Google co-founders step aside as Pichai takes helm of parent Alphabet
You must be a registered member of iTnews to post a comment.
| Register

Whitepapers from our sponsors

Are you getting profitable outcomes from your IT?
Are you getting profitable outcomes from your IT?
Your Microsoft Security journey starts here
Your Microsoft Security journey starts here
Is your AWS framework well-architected?
Is your AWS framework well-architected?
Why you should reassess your cybersecurity posture
Why you should reassess your cybersecurity posture
How will you manage the cloud data deluge?
How will you manage the cloud data deluge?

Events

Log In

Username / Email:
Password:
  |  Forgot your password?